The UK Franchise Growth Index
Host and Stay
Host & Stay is a holiday-let and short-stay property-management business established in Saltburn-by-the-Sea in 2018. The business grew from the Smith family's property activity, with Dale Smith identified in published funding announcements as chief executive. It serves both property owners seeking management support and guests booking accommodation.
The Five Fibre score measures this network against Twine Growth's Five Fibre Framework™ using the information available at the assessment date. It is not an endorsement, a financial recommendation or a recommendation to purchase a franchise.
About the network
More about Host and Stay.
The customer service combines property marketing and booking management with practical support for running a holiday let. Published material describes housekeeping, linen and laundry, maintenance and compliance services. The company also uses property-specific checklists and reporting, while its booking website markets accommodation across a range of UK destinations.
The published partnership proposition distinguishes a new-start franchise from a licence for an existing property business. The franchise route is aimed at people establishing their own short-let management company under the brand. The licence route is described for estate agents, letting agents and other established property operators adding holiday-letting services to an existing business.
A Quality Franchise Association profile describes access to operating systems, technology, the Host & Stay Academy and an individual partnership manager. The local partner's role emphasises developing a property portfolio and maintaining owner relationships, supported by central resources. Managed holiday homes and destination pages are therefore different measures from independently owned franchise businesses.
The association profile publishes a typical initial franchise fee of £15,000 to £20,000 for a new-start operation, with further investment needed during development. It separately quotes a monthly licence fee for established businesses. These are published profile terms rather than a verified current quotation from the latest official recruitment prospectus. A confirmed current owner count and available-territory schedule were not established, so franchise, licence and property-management arrangements need to remain distinct.
At a glance
Host and Stay at a glance.
- Industry
- Estate and Letting Agents
- Franchise category
- Lettings
- Sub industry
- Residential Lettings
- Founded
- 2018
- Headquarters
- North Yorkshire
- BFA member
- No
- UK origin
- Yes
- Recruitment status
- Inactive
Investment
Franchise investment.
- Investment from
- £20,000
- Management franchise
- Yes
- Home based
- Yes
- Executive franchise
- Yes
Investment figures change. Confirm current requirements directly with the franchise network before making any decision.
Five Fibre assessment
How the foundations score.
Every franchise network is assessed across the five connected areas Twine Growth believes support sustainable franchise growth.
How the Five Fibre score is calculated
Assess: Host & Stay has an established property-management operation, professional functional teams and a differentiated end-to-end service. The franchise and licence propositions identify different applicant circumstances. Profitability needs qualification: filed parent accounts distinguish positive adjusted EBITDA from a statutory operating loss. Published property income and group revenue cannot establish franchise-owner retained returns.
- Profitable core business: Partially, 2.5/5. Established trading, managed properties and positive adjusted EBITDA support a substantive operating model. Filed consolidated statutory losses mean profitability is qualified, rather than established solely from revenue or booking-volume claims.
- Operates for 30 days without daily founder input: Yes, 5/5. Professional finance, operations, marketing and service teams provide substantial delegated delivery. Multi-location activity and functional responsibilities support an organisation able to operate beyond the founder’s daily personal involvement.
- Ideal franchise owner defined: Yes, 3/3. The proposition distinguishes entrepreneurs building a local management business from existing property professionals adding a licensed service. Local knowledge, relationship building and relevant commercial experience identify practical applicant suitability.
- Realistic owner money: Partially, 2/4. The advertised initial franchise fee and additional working-capital period disclose part of the funding need. No achieved representative franchise-owner cohort reconciles recurring fees, acquisition costs, local delivery and retained income.
- Different opportunity: Yes, 3/3. Integrated guest, pricing, property and service management provide a specific difference for local property businesses. The distinction concerns the operating proposition, rather than a promise of guaranteed property yields or owner profit.
Build: The advertised Academy, partnership-manager support and central operational capability substantiate a structured preparation and support package. The evidence is less complete for an explicit comprehensive owner operating manual, fully documented brand-experience standards and one maintained owner resource hub. Host dashboards and property systems serve specific functions, so their existence should not establish the complete internal franchise system.
- Documented operating playbook: Partially, 2.5/5. Systems and process support are explicitly advertised, with central booking and property-management infrastructure. A complete maintained internal franchise operating manual was not verified, so technology alone does not establish the entire playbook.
- Structured onboarding: Yes, 4/4. The published franchise offer identifies Academy membership and a dedicated Partnership Manager. This substantiates structured learning and ongoing preparation, without claiming to have accessed or evaluated restricted course content.
- Documented brand experience: Partially, 2/4. Public service descriptions and guest information establish aspects of a shared experience. A complete documented franchise standard covering local delivery, escalation, property readiness and quality assurance was not publicly verified.
- One central resource location: Partially, 1.5/3. Academy access and operational technology indicate useful resources. A host dashboard is not proof that every manual, training item, brand asset and support instruction is available through one complete franchise-owner hub.
- Launch without constant founder involvement: Yes, 4/4. Professional partnership and operational teams are offered for onboarding, listings, marketing and delivery support. This provides practical launch capability beyond the founder personally supervising each new local business.
Launch: Public listings and the brand’s partnership showcase explain both cold-start franchising and an existing-business licence route. Applicant circumstances are sufficiently distinct for a clear proposition and audience. Discovery and information-request routes remain visible, but a complete current primary recruitment journey was not verified on the main website. The detailed acceptance sequence and coordinated current UK ownership acquisition plan remain less evident than customer property-management marketing.
- Clear franchise proposition: Yes, 5/5. The public proposition separates a cold-start management franchise from a licence for an established property business. It is distinguishable from listing a holiday home, booking accommodation or referring a property-owner client.
- Targeted applicant attraction: Yes, 4/4. Applicant messages address property entrepreneurs and existing agents with different starting resources. Local market knowledge and relationship-building capability connect the offer to relevant operator circumstances rather than guest travel interests.
- Ownership enquiry journey: Partially, 2/4. Directory information and discovery requests and an employer-hosted partnership advert provide identifiable next steps. A clearly maintained dedicated current recruitment route on the primary website was not established.
- Pre-acceptance discovery: Partially, 2/4. A discovery-meeting request is available and the advert describes preferred experience. The complete current sequence of financial validation, territory review, mutual selection and acceptance was not verified publicly.
- Ownership go-to-market plan: Partially, 1.5/3. Partnership listings and primary social messaging demonstrate applicant-facing assets. A coordinated current UK plan specifying priority areas, suitable audiences, channels, timing and recruitment responsibilities was not established.
Grow: Public expansion includes acquisitions, managed-property growth and corporate investment, which are different from franchise-owner recruitment. No monthly suitable ownership-enquiry series, source-quality comparison or conversion cohort was established. Place-specific partnership adverts provide partial geographical direction without confirming present availability.
- Monthly ownership enquiries: No public verification, 0/5. No dated monthly suitable franchise or licence applicant-enquiry series was verified. Landlord enquiries, guest reservations, managed-property totals and acquired businesses measure different populations and cannot establish ownership demand.
- Enquiry sources and best prospects: No public verification, 0/4. The property-owner enquiry route captures how a customer heard about the brand. This is not verified ownership-applicant source attribution or a comparison of which recruitment sources produce the best accepted operators.
- Ownership conversion: No public verification, 0/4. No current franchise or licence enquiry-to-agreement cohort was established. Property onboarding conversion and corporate acquisition completion cannot supply the relevant applicant denominator, stage timing or ownership acceptance outcomes.
- Next territories: Partially, 1.5/3. Place-specific partnership adverts identify areas such as Bath and Oxford. Their present availability and priority were not confirmed, so they provide partial direction rather than a validated current territory plan.
- Consistent recruitment without founder-driven conversations: Partially, 2/4. The professional partnership structure indicates capacity beyond founder-only support. Current applicant-handling responsibility and a repeatable delegated recruitment process were not sufficiently verified for full credit.
Amplify: Concrete mechanisms attract property-owner clients and guests, including central marketing, property distribution and pricing support. Local customer presence is clear, while a complete franchise and licence ownership roster was not reconciled. Continuing portfolio marketing and host reporting offer useful components, but do not establish an individual franchisee’s recurring acquisition plan or fully joined enquiry-to-retained-profit view.
- Local customer acquisition support: Yes, 5/5. Central marketing and listing optimisation support attracting guests and property-owner clients. These are concrete commercial mechanisms, although the current division of work for each franchise and licence partner needs confirmation.
- Every owner represented online: Partially, 2/4. Current local destination and property pages demonstrate customer discovery across the operating footprint. A current franchise and licence ownership register was not matched against every local digital presence.
- Continuing local marketing plan: Partially, 2/4. Recurring marketing and revenue optimisation support ongoing demand. No implemented individual local plan was verified for every franchisee, separating property-owner client acquisition from guest occupancy and repeat bookings.
- Individual owner enquiry and performance tracking: Partially, 1.5/3. Host dashboards, pricing systems and operational reporting provide useful components. They do not establish a universal franchise-owner view joining acquisition sources, retained properties, delivery costs and profit after all obligations.
- Customers beyond personal networks: Yes, 4/4. Public property search, direct bookings and third-party distribution demonstrate acquisition beyond the founder’s personal contacts. Their existence does not establish channel efficiency, franchise-owner income or the profitability of every managed property.
Five Fibre score: 62/100. Assess 15.5/20, Build 14/20, Launch 14.5/20, Grow 3.5/20, Amplify 14.5/20.
Assessment band: Growth Ready.
Host & Stay is an active holiday-let management business with a substantial customer-facing operation. Its franchise proposition must be assessed separately from its services for property owners, its guest booking platform and its corporate acquisition programme. Public sources describe both a cold-start franchise and a licence for an established property business. Those routes have different starting resources, responsibilities and funding needs. A third route, referring a landlord in return for a payment, is also distinct. The word partner cannot safely be used as a single ownership category across all three.
The primary company history places the business’s establishment in Saltburn-by-the-Sea in 2018. Host & Stay Limited, number 12070642, was incorporated in June 2019 and remains active. These are different milestones rather than an automatic contradiction. Public consultant testimony also supports work on designing and launching the franchise and licensing model, without independently establishing the exact first franchise agreement date. No replacement launch year or current franchise-owner total is invented. The workbook’s existing factual and recruitment-status fields are preserved within the authorised scoring scope.
Current scale needs a defined denominator. The main site describes more than one thousand managed holiday lets. A May 2026 Lloyds Bank case study describes professional staffing, payment controls and expansion following investment. Managed homes, seasonal workers, customer bookings and acquired local businesses are not franchisees. Destination pages show where guests can stay, not whether each destination is independently franchised. No complete current UK roster distinguishing franchisees, licensees, corporate teams and acquired businesses was established, so the review does not turn property inventory into an ownership-network count.
Corporate development has changed the context. Growth Partner confirms a relationship dating from 2024, while contemporary investment coverage describes a £10.5 million transaction supporting a buy-and-build strategy. That funding concerns the group, not an entry fee for a franchise applicant. Subsequent acquisition activity provides evidence of organisational development and market access, but does not demonstrate franchise recruitment conversion. Current contractual rights, partner support and territory availability should be reconciled with the group’s operating model rather than assumed unchanged from an older directory advertisement.
The latest filed parent accounts add an important financial qualification. H&S Voyage Holdings Limited’s consolidated accounts for the year ended December 2025 report turnover of £11.14 million and an operating loss of £2.87 million. The strategic report also gives positive adjusted EBITDA of approximately £0.31 million. These measures should not be substituted for one another. Acquisition-related amortisation and finance costs affect statutory results, while the adjusted measure has its own exclusions. Neither group revenue nor the positive adjusted measure establishes what an individual franchise owner retains after all local and central costs.
The same report describes 1,050 managed properties at year end, compared with 1,142 previously, and attributes the reduction to concentrating on higher-quality properties. It also reports cost restructuring. This challenges a simplistic assumption that a smaller property count necessarily means weaker commercial progress. A lower-volume, better-contributing portfolio can be a rational strategy, although its success still needs achieved financial evidence. The earlier comparator covers a shorter period, so the year-on-year revenue columns cannot be presented as directly comparable annual growth.
The franchise funding language needs similar discipline. Public listings give an initial franchise fee around £15,000 to £20,000, plus ongoing investment during the first twelve to eighteen months. An existing-business licence is advertised on a different monthly basis. One directory summary labels approximately £20,000 as total startup cost while its detailed text still requires further funding. That discrepancy matters. An applicant needs a current written schedule covering ongoing charges, marketing, staffing, local service responsibilities and working capital. No VAT treatment or complete funding amount is assumed from the existing spreadsheet figures.
Build has identifiable support mechanisms. The public offer describes Academy membership, partnership-manager assistance and operational systems. A primary employer-hosted partnership advert corroborates the distinction between franchise and licence formats and the central support proposition. However, a general promise of systems is not independent confirmation of a complete maintained operating manual. Likewise, the property-owner dashboard is not automatically a franchise resource hub. The review gives credit for specific training and professional support while qualifying the scope and completeness of the internal operating documentation.
Responsibility between the centre and local partner also needs clarification. Different published descriptions place broad management tasks with the franchisee or central team. These may be complementary explanations, but an applicant should receive an explicit allocation of landlord acquisition, property inspections, housekeeping coordination, guest issues, compliance and financial administration. A customer’s hands-free service promise does not mean the franchise business is passive. Sustainable local economics depend on knowing which work the partner performs, what the centre charges and how service exceptions are handled.
Launch has a recognisable proposition and relevant applicant message. A directory offers information and discovery-meeting requests, and the brand’s primary partnership showcase still describes ownership routes. Place-specific employer adverts supply another visible contact path. They do not establish that every advertised area is currently available. The main website’s prominent enquiry journey serves property owners, while its referral programme concerns client introductions. Neither should be scored as a complete franchise application process. Current recruitment responsibility, financial validation and mutual acceptance remain matters to confirm.
Grow has a public measurement gap. No monthly suitable applicant series, recruitment source-quality comparison or ownership conversion cohort was verified. The property-owner form’s source question is customer attribution, rather than franchise recruitment attribution. For Amplify, the business offers meaningful booking distribution, pricing and marketing capabilities, but guests and landlord clients represent different demand streams. Local partners need enough suitable properties as well as profitable bookings. Continuing portfolio marketing does not, by itself, establish an individual franchise-owner acquisition plan or reporting that reconciles both streams with retained contribution.
The practical priority is to establish the current ownership model and connect it with achieved local economics. The active service operation and professional teams support a substantive score, while statutory losses, funding definitions and recruitment uncertainty are recorded without declaring the business closed or assuming the franchise offer is fully current. No enquiry was submitted and no restricted dashboard entered. The assessment identifies what public evidence supports, what remains incomplete and which commercial relationships require confirmation before further ownership expansion.
- Grow: Verify current franchise and licence recruitment, responsible team members and genuinely available territories. Measure suitable applicant demand, source quality and agreement conversion separately from landlords, guests and acquisitions.
- Build: Confirm the complete operating manual, owner resource hub and centre-versus-partner responsibility map, including local delivery, service exceptions and adoption of training.
- Launch: Reconcile directory and primary recruitment routes, current availability and the complete mutual-selection sequence. Distinguish franchise, existing-business licence and referral partnerships throughout.
- Amplify: Give each operator a recurring local plan for both property-owner acquisition and guest demand, with reporting through retained properties, service costs and contribution.
- Assess: Validate achieved franchise-owner economics and complete initial and ongoing funding, keeping statutory results, adjusted EBITDA, booking revenue and property-owner returns clearly separated.
Benchmark
How this network compares.
Explore Estate and Letting Agents in the UK Franchise Data Explorer
Sources
Research sources.
17 public sources used for this profile
- https://www.hostandstay.co.uk/
- https://www.hostandstay.co.uk/who-we-are/
- https://www.hostandstay.co.uk/host/
- https://hostandstay.co.uk/host/referral-partner-programme/
- https://www.franchise-association.org.uk/faouk_directory/host-stay-limited/
- https://www.totalfranchise.co.uk/profile/3258-Host-Stay-Franchise-Property-Management-Business
- https://www.totalfranchise.co.uk/ajax/request/meeting/3258
- https://jobs.smartrecruiters.com/HostStay/743999833342649-short-stay-property-management-partnership-host-stay-bath
- https://jobs.smartrecruiters.com/HostStay/743999833341333-short-stay-property-management-partnership-host-stay-oxford
- https://uk.linkedin.com/showcase/host-%26-stay-partner-with-us/
- https://www.befranchising.com/testimonials/
- https://growthpartner.co.uk/our-partners/
- https://www.visitcountydurham.org/news/going-for-growth-host-stay-announces-strategic-investment-from-growth-partner-to-accelerate-expansion-and-innnovation/
- https://www.lloydsbank.com/business/resource-centre/case-studies/host-and-stay.html
- https://find-and-update.company-information.service.gov.uk/company/12070642
- https://find-and-update.company-information.service.gov.uk/company/12070642/filing-history
- https://find-and-update.company-information.service.gov.uk/company/12070642/filing-history/MzU0NjIzMDUyM2FkaXF6a2N4/document?download=0&format=pdf
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