The UK Franchise Growth Index
Hunters Estate Agents
Hunters Estate Agents is a residential sales and lettings franchise founded in York in 1992 by John Waterhouse and Kevin Hollinrake. Its first franchised branch opened in 2006, and the brand subsequently developed a national network of independently operated businesses. It now operates within The Property Franchise Group.
The Five Fibre score measures this network against Twine Growth's Five Fibre Framework™ using the information available at the assessment date. It is not an endorsement, a financial recommendation or a recommendation to purchase a franchise.
About the network
More about Hunters Estate Agents.
Local offices help customers sell, buy, let and rent homes. Services include property valuations and marketing, alongside advice tailored to sellers, buyers, landlords and tenants. The website also provides market guidance and access to mortgage advice through financial services partners, supporting customers at different points in a move or property investment decision.
The brand combines local knowledge with wider marketing reach. Offices advertise properties through major UK property websites and work with customers from appraisal through to a completed sale or let. The customer proposition places emphasis on understanding the property and the person's circumstances before identifying suitable buyers, tenants or homes.
Franchise ownership involves leading a local estate agency under the Hunters name. The current recruitment positioning seeks people who enjoy customer relationships, want to operate their own business and are comfortable in a busy service environment. Local independent ownership sits within a network providing shared brand recognition and operating resources.
Training is delivered through The Property Franchise Group's Training Academy. Hunters describes mandatory annual learning, with opportunities for agents to work towards property industry qualifications as well as continuing professional development. The model connects an established agency brand and shared training with the owner's responsibility for local instructions, staff capability and the quality of the customer journey.
At a glance
Hunters Estate Agents at a glance.
- Industry
- Estate and Letting Agents
- Franchise category
- Estate Agency
- Sub industry
- Residential Estate Agency
- Founded
- 1992
- Franchising started
- 2006
- Approximate locations
- 133
- Headquarters
- York
- BFA member
- Yes
- UK origin
- Yes
- Recruitment status
- Active
Investment
Franchise investment.
- Management franchise
- Yes
- Retail premises
- Yes
- Executive franchise
- Yes
Investment figures change. Confirm current requirements directly with the franchise network before making any decision.
Five Fibre assessment
How the foundations score.
Every franchise network is assessed across the five connected areas Twine Growth believes support sustainable franchise growth.
How the Five Fibre score is calculated
Assess: 15.5/20. Hunters has an established, transferable sales and lettings agency model with named independent operators. The public evidence is stronger on actual trading and professional support than on representative current agency profitability. The traditional office franchise has also been kept distinct from Hunters Personal.
- A1, proven and profitable core model: Partially, 2.5/5. Current local services and published owner acquisitions establish actual trading. The March 2026 Highbury and Islington opening followed an existing owner's purchase and rebrand of M&M Property. This demonstrates a functioning agency model, but a current standalone core agency profit and loss account was not verified. TPFG's multi-brand profit was not substituted for that evidence.
- A2, operates without daily founder involvement: Yes, 5/5. Local owners and staff deliver services across multiple offices, with group operations and training support. Sam Sharif's three-branch business and the Knowle Bristol ownership transition demonstrate delivery beyond original founders John Waterhouse and Kevin Hollinrake. This supports the 30-day principle through distributed operations, rather than a witnessed founder absence exercise.
- A3, understands its ideal franchisee: Yes, 3/3. The current opportunity prioritises relationship building and comfort with a busy customer-facing business. The wider support proposition accommodates agency professionals and people with transferable commercial skills. Published transitions from experienced branch staff into ownership connect those requirements to practical agency responsibilities, rather than treating an interest in property as sufficient.
- A4, owners can realistically make money following the model: Partially, 2/4. Sales fees and recurring lettings income provide credible revenue mechanisms. Experienced owners acquiring further offices support commercial substance. No representative current retained franchisee profit after premises, staff, franchise charges, funding and owner labour was verified. A portfolio acquisition or a claim of strong performance does not establish the buyer's costed return.
- A5, meaningful differentiation: Yes, 3/3. Hunters combines local ownership and property expertise with training, marketing infrastructure and access to TPFG resources. The traditional branch proposition includes both sales and lettings capability. Hunters Personal is a separate lower-overhead route and was not assumed to have the same operating costs, staffing requirements or contract terms.
The key commercial check is current costed owner economics, distinguishing a new office, an established resale and acquisition-led expansion.
Build: 16/20. Hunters has direct evidence of mandatory training, professional standards and continuing operational support. Public verification is less complete for the full current commercial playbook and comprehensive central access to all required owner resources.
- B1, documented operational playbook: Partially, 2.5/5. Current compliance information sets out agency procedures, while the group franchise model describes clear processes and practical operational support. The training framework covers repeatable service activity. The complete current owner playbook covering commercial management and all day-to-day operations was not verified. Customer compliance guidance alone does not establish that entire document set.
- B2, structured onboarding and training: Yes, 4/4. Hunters explicitly gives new starters access to TPFG's Training Academy and requires recurring learning. The group offer includes an induction programme and operational guidance. Published owner accounts describe support through acquisition and transition. These establish a structured preparation and development system beyond informal advice.
- B3, documented brand experience: Yes, 4/4. The official academy page confirms mandatory annual learning and required courses. Customer-facing compliance material describes common procedures, while the service proposition includes follow-up by a customer service team. Group reporting adds minimum standards and audit oversight. This supports documented expectations without asserting that every office always delivers the same outcome.
- B4, central access to tools and systems: Partially, 1.5/3. Academy access, the reported group owner hub and shared technology provide useful central resources. Hunters also uses customer-facing systems such as My Hunters. Public evidence does not establish one complete arrangement containing every current operational manual, commercial template and required tool. A customer portal was not treated as an owner resource hub.
- B5, launches without constant founder questions: Yes, 4/4. The group offer provides operational management, business planning, funding and premises guidance. Sam Lakin and Pete Croft describe support from both Hunters and TPFG through their acquisition. These provide multiple routes to practical answers beyond the founders, while transition work differs between a staffed resale and a cold start.
Verify the current owner manual and how required resources are accessed and maintained. The professional training and support structure is already specifically evidenced.
Launch: 18/20. Hunters presents a clear ownership proposition and working enquiry route. Current public material is less explicit about the complete sequence of assessment and approval before accepting an applicant to the traditional office franchise.
- L1, clear franchise proposition: Yes, 5/5. The official brand page describes local agency ownership supported by national reach and infrastructure. Group material explains available ownership models and resale routes. The traditional Hunters office proposition is distinguished from Hunters Personal, whose official page explicitly identifies a different financial commitment from a staffed branch.
- L2, messaging for suitable applicants: Yes, 4/4. The Hunters page targets people who enjoy customer relationships and running a busy service business. Published ownership cases show experienced agents and branch managers moving into commercial responsibility. This connects the opportunity to relevant interpersonal and management requirements rather than presenting passive property investment.
- L3, clear enquiry journey: Yes, 4/4. The current Hunters page links directly to a discovery callback and area enquiry. The group offer explains planning, training and support, and provides contact with its franchise team. An interested applicant therefore has an identifiable next step and preparation route. No enquiry form was submitted.
- L4, structured discovery before acceptance: Partially, 2/4. The discovery invitation, planning assistance and published owner accounts support a managed assessment journey. The public pages do not set out the complete current sequence of qualification, financial validation, owner conversations and acceptance criteria for a traditional Hunters branch. Historical Hunters Personal onboarding descriptions were not treated as proof of that branch process.
- L5, deliberate opportunity go-to-market plan: Yes, 3/3. A brand-specific opportunity page links into group discovery and resale handling. Owner stories and the official LinkedIn presence provide further recruitment material, while group reporting describes active recruitment proposition work. This supports deliberate promotion of ownership. Campaigns to find landlords or vendors were assessed separately as customer growth support.
Make the present acceptance stages clearer for each ownership model so applicants can understand what is required before committing.
Grow: 10/20. Hunters has active recruitment and succession mechanisms, professional team support and evidence of campaign-source capture. Public verification remains limited for monthly ownership enquiries, measured agreement conversion and the exact next-territory priorities.
- G1, consistent monthly franchise enquiries: Partially, 2.5/5. Live recruitment pages, owner stories and completed transitions demonstrate an active route into ownership. Sharon Davidge's March 2025 acquisition of Knowle Bristol is an example of a new owner succeeding an established operator. No current monthly series of suitable enquiries was verified. A completed resale does not establish monthly pipeline consistency.
- G2, recruitment sources and lead quality tracked: Partially, 2/4. The current Hunters discovery link leads to TPFG's form with campaign source, medium and related attribution fields. It also identifies LeadPro processing. This directly supports source capture. No current report comparing applicant suitability and signed agreements by source was verified, so attribution capability was not treated as complete quality measurement.
- G3, enquiry-to-agreement conversion understood: No public verification, 0/4. No current Hunters ownership enquiry-to-franchisee conversion rate or complete stage report was verified. Professional recruitment handling and completed transactions do not establish that rate. The 2026 marketing-tool announcement concerns customer valuations and instructions, rather than franchise applicant agreements.
- G4, planned next territories: Partially, 1.5/3. The brand provides area checking and group resale routes. The Highbury and Islington account explains a deliberate geographical choice connected to existing offices. That is evidence of strategic location selection, but the office has already opened. A current prioritised Hunters list naming the next recruitment territories was not verified.
- G5, recruitment beyond the founder: Yes, 4/4. The current enquiry route is handled by a professional group franchise team, supported by brand leadership and operations. Owner accounts describe help from both Hunters and TPFG during ownership transitions. These demonstrate a process extending beyond either original founder personally driving every applicant conversation.
The priority is a brand-level recruitment report linking source, suitability and progression to agreements and supportable territory opportunities. Separate new owners from additional branches acquired by existing owners.
Amplify: 18.5/20. Hunters provides local online presence, property marketing and continuing customer acquisition support. Current evidence includes a named supplier agreement to strengthen valuation generation and conversion. Complete owner-level commercial measurement is less fully verified than the available acquisition tools.
- AM1, support to generate local customer enquiries: Yes, 5/5. The group franchise offer includes ongoing campaigns, while Hunters' own service pages describe digital property promotion. The March 2026 iamproperty announcement explicitly names Hunters in a contract covering several sales brands. This supports practical help with valuations and instructions. The agreement was not treated as proof of full adoption or results at every branch.
- AM2, local online presence for every owner: Yes, 4/4. The official office directory provides network-wide local discovery. The Highbury and Islington page names its owner, shows services and coverage, and provides direct contact and valuation routes. This supports centrally provided local presence. Every local page and external business profile was not individually audited, and page provision does not establish search ranking strength.
- AM3, clear local marketing plan after launch: Yes, 4/4. Continuing central campaigns, operational business development and training provide a repeatable acquisition approach. Official Hunters material describes national marketing alongside local property promotion and social activity. The new supplier agreement adds prospecting and appraisal support. Individual owner budgets and implementation were not verified, and a property's advertising package was not the sole basis for this score.
- AM4, individual owner enquiry and performance tracking: Partially, 1.5/3. The public forms include attribution fields, and My Hunters provides visibility of property activity. The supplier agreement adds tools across the appraisal journey, including follow-up. These support measurement and lead handling. A current report joining each owner's customer enquiries, instructions, revenue and retained return was not verified. Group rollout plans do not establish complete branch-level adoption.
- AM5, customer growth beyond referrals and founder: Yes, 4/4. Local valuation routes, property portals, central campaigns and digital promotion give owners acquisition mechanisms beyond personal contacts. The Highbury expansion account also recognises repeat business and referrals, which can complement those channels. Credit concerns the wider supported system without claiming every branch relies on the same channel mix.
Track landlord and vendor acquisition separately from buyer and tenant demand. Link initial enquiries to instructions, completed fees and retained margin so support is judged by profitable owner growth.
Hunters Estate Agents scores 78/100, placing it in Growth Ready. Amplify is strongest at 18.5/20, followed by Launch at 18/20, Build at 16/20 and Assess at 15.5/20. Grow is weakest at 10/20. The three priorities in score order are Grow, Assess and Build.
The evidence supports a mature agency network with independent operators, mandatory training and substantial local marketing infrastructure. The current customer acquisition proposition is strengthened by a named supplier agreement. The less fully evidenced connection is how ownership recruitment is measured and how consistently the model produces attractive retained returns for incoming owners.
- Commercial foundation: named operators, repeat lettings work and acquisition-led expansion demonstrate trading substance. Current core agency profit and representative retained franchisee earnings were not verified separately from TPFG's multi-brand results.
- Operating foundation: the official academy and compliance pages directly establish recurring learning and shared procedures. The full current commercial owner playbook and complete resource access remain less fully verified.
- Recruitment foundation: the current discovery form supports source attribution. Applicant quality analysis, monthly enquiry consistency and agreement conversion remain less visible. Past openings and selected acquisitions do not establish a current next-territory priority list.
- Customer growth foundation: local branch pages, property portals, campaigns and prospecting tools create useful acquisition routes. The complete owner-level link from enquiry through to retained commercial performance was not verified.
Different operating models and dates were kept distinct. Hunters Personal has a separate proposition and cost structure. Historical articles describe earlier versions in 2021 and 2022, while a September 2025 announcement presents a newer offer. These were not combined into one set of current traditional-branch terms. Similarly, an older directory's £20,000 minimum investment was not presented as a confirmed current total investment for a staffed office.
The March 2026 Highbury and Islington transaction involved an existing owner acquiring and rebranding M&M Property as a third branch. It was not counted as recruitment of an additional owner. The Knowle Bristol transaction is a change of ownership. The 2025 TPFG annual report lists 133 Hunters outlets; older references use different counts and sometimes territories. Those are not interchangeable with a November 2026 count of unique owners.
The 5 March 2026 supplier announcement describes a contract for 142 branches across Hunters, Whitegates and Mullucks combined. It does not mean 142 Hunters offices, complete adoption or achieved results at every branch. The supplier's wider return claims were not attributed to Hunters. The public Twine Growth profile was excluded as independent supporting evidence to avoid circular scoring.
The most useful next step is to verify current ownership recruitment measurement and representative owner economics, alongside the commercial operating documents. That would connect the available support with predictable recruitment and financially sustainable local customer growth.
This independent review applies the supplied weighted 25-question developer brief, using No at zero, Partially at half weight and Yes at full weight. It is not a completed self-reported scorecard or confidential operational audit. A lack of public verification does not prove an internal capability is absent. Research and assessment date: 03/11/2026.
Benchmark
How this network compares.
Explore Estate and Letting Agents in the UK Franchise Data Explorer
Sources
Research sources.
29 public sources used for this profile
- https://www.hunters.com/
- https://uk.linkedin.com/company/hunters-franche
- https://www.franchise-uk.co.uk/franchise/hunters/
- https://propertyindustryeye.com/glynis-frew-steps-down-as-managing-director-of-hunters/
- https://www.thebfa.org/news/former-office-manager-acquires-hunters-knowle-bristol-office/
- https://www.linkedin.com/company/hunters-estate-agents/
- https://www.thepropertyfranchisegroup.co.uk/hunters/
- https://www.thepropertyfranchisegroup.co.uk/hunters-personal/
- https://www.thepropertyfranchisegroup.co.uk/franchisees/
- https://www.thepropertyfranchisegroup.co.uk/franchisees-contact/
- https://www.thepropertyfranchisegroup.co.uk/resales/
- https://www.thepropertyfranchisegroup.co.uk/training-development/
- https://www.hunters.com/about-hunters/
- https://www.hunters.com/about-hunters/careers/
- https://www.hunters.com/about-hunters/why-choose-hunters/
- https://www.hunters.com/about-hunters/why-choose-hunters/tpfg-training-academy/
- https://www.hunters.com/about-hunters/compliance/
- https://www.hunters.com/our-branches/
- https://www.hunters.com/office/highbury-and-islington/
- https://www.thepropertyfranchisegroup.co.uk/news/hunters-launch-new-highbury-islington-office-expanding-north-london-footprint/
- https://www.thepropertyfranchisegroup.co.uk/case-study/former-office-manager-sharon-davidge-takes-on-hunters-knowle-bristol-office/
- https://www.thepropertyfranchisegroup.co.uk/case-study/sam-and-pete-hunters/
- https://iamproperty.com/news/tpfg-choose-iampropertys-marketing-toolkit-solution-to-boost-conversions-in-2026/
- https://www.thepropertyfranchisegroup.co.uk/news/success-story-1/
- https://www.thepropertyfranchisegroup.co.uk/wp-content/uploads/2026/04/The-Property-Franchise-Group-PLC-Annual-report-and-accounts-2025.pdf
- https://www.thepropertyfranchisegroup.co.uk/wp-content/uploads/2026/03/The-Property-Franchise-Group-PLC-Annual-report-and-accounts-2024_compressed-1.pdf
- https://www.thebfa.org/franchisors/the-property-franchise-group/
- https://uk.linkedin.com/company/hunters-estate-agents
- https://propertyindustryeye.com/hunters-launches-new-franchise-model-with-incentive-for-new-sign-ups/
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