The UK Franchise Growth Index
Kaspas Desserts
Kaspa's Desserts is a dessert restaurant brand launched in Croydon in 2012 by Azhar Rehman. It expanded through a franchise model, with both individual restaurant operators and owners of several sites. Its development has included international locations, with an Islamabad opening in 2018 identified in published coverage of the brand.
The Five Fibre score measures this network against Twine Growth's Five Fibre Framework™ using the information available at the assessment date. It is not an endorsement, a financial recommendation or a recommendation to purchase a franchise.
About the network
More about Kaspas Desserts.
The menu brings hot and cold desserts together in one venue, including gelato, waffles, crepes, sundaes, shakes and smoothies. The restaurants are positioned as places for families, friends and other social occasions. The British Franchise Association profile describes in house gelato production and a dedicated distribution operation, supporting a consistent product range across franchised parlours.
A franchisee develops and manages a local restaurant, recruiting a team, overseeing service and building the customer base. Published recruitment information also describes an Express format alongside larger outlets, with premises condition and size affecting the project. Ownership involves staffing, stock control, daily performance and customer experience rather than simply investing in the brand name.
The support offer includes help finding suitable premises, planning the restaurant and managing its design and fit out. Training covers store operations, operating systems and recipes, supported by manuals. Practical experience takes place in an established parlour while the new site is prepared, and trainers also assist at the incoming owner's restaurant around opening.
Continuing assistance includes staff management guidance, central marketing and public relations, national campaigns and purchasing support. Franchise material states that previous restaurant experience is not essential because training is provided, while emphasising commitment and team leadership. Published site totals and investment figures vary by date and format, so they do not establish a single current cost or uniform restaurant specification.
At a glance
Kaspas Desserts at a glance.
- Industry
- Food and Drink
- Franchise category
- Dessert
- Sub industry
- Dessert Parlour
- Founded
- 2012
- Franchising started
- 2013
- Approximate locations
- 100
- Headquarters
- Croydon
- BFA member
- Yes
- UK origin
- Yes
- Recruitment status
- Active
Investment
Franchise investment.
- Management franchise
- Yes
- Retail premises
- Yes
- Executive franchise
- Yes
Investment figures change. Confirm current requirements directly with the franchise network before making any decision.
Five Fibre assessment
How the foundations score.
Every franchise network is assessed across the five connected areas Twine Growth believes support sustainable franchise growth.
How the Five Fibre score is calculated
Assess: A replicated restaurant system and named owner experience support the model. Current representative net returns and founder-independence testing remain incomplete.
- Profitable core business: Partially, 2.5/5. Trading-network evidence and a named Forest Gate owner account support replication. Neither a promotional profitability claim nor multi-site ownership establishes current representative UK owner net profits.
- Operates for 30 days without daily founder input: Partially, 2.5/5. Operations managers, trainers, supply infrastructure and a named group managing director support delegation. A verified successful month without daily founder involvement was not established.
- Ideal franchise owner defined: Yes, 3/3. Recruitment describes active team leadership, service commitment and business development, with prior hospitality experience unnecessary. Passive investment is not inferred from the store model.
- Realistic owner money: Partially, 2/4. Format-specific build/equipment figures and recurring fees are published in a specialist profile. Conflicting directory fields and no current representative net-return cohort prevent full credit.
- Different opportunity: Yes, 3/3. A dessert-led social dining offer, proprietary gelato supply, distinctive branding and multiple formats define the opportunity. Popularity, market leadership and profitability claims remain attributed.
Build: Manuals, practical training, brand controls and team-led openings are described and corroborated. A complete central owner resource hub remains partly verified.
- Documented operating playbook: Partially, 2.5/5. The BFA profile explicitly identifies operating manuals. Current complete contents, revision controls and owner access were not inspected.
- Structured onboarding: Yes, 4/4. Established-parlour training and opening-site trainers are described. Azia Naveed's historical account independently names operational-team help with preparation and staff training.
- Documented brand experience: Yes, 4/4. Public material specifies branded design, recipes, product supply and brand audits. These evidence a standards structure, without establishing every outlet's current compliance result.
- One central resource location: Partially, 1.5/3. Operating systems, POS and continuing support are described. A single current owner hub containing all manuals, training, brand assets and updates was not verified.
- Launch without constant founder involvement: Yes, 4/4. A named owner describes dedicated operations support and team preparation, corroborating trainer/fit-out assistance. This supports a delegated launch mechanism, not proof that the founder never participates.
Launch: The proposition and audience are clear and an accessible BFA enquiry route exists. Direct-site retrieval restrictions limit detailed discovery verification.
- Clear franchise proposition: Yes, 5/5. The BFA and specialist profiles explain active dessert-restaurant ownership, customer service and staffing responsibilities, with format distinctions. Customer ordering and ownership recruitment are separate routes.
- Targeted applicant attraction: Yes, 4/4. Messaging targets committed entrepreneurial operators and multi-site developers able to build teams. It explicitly accommodates applicants without previous restaurant experience.
- Ownership enquiry journey: Yes, 4/4. The BFA profile provides a readable brand-specific enquiry form, location-of-interest fields, contact preferences and telephone contact. Direct official-site pages returned restricted responses, so their form was not assumed inspected.
- Pre-acceptance discovery: Partially, 2/4. Owner testimony and recruitment material describe business planning, forecasts and team guidance. A complete current mandatory suitability, financial disclosure and approval sequence was not verified.
- Ownership go-to-market plan: Partially, 1.5/3. Current company recruitment posts, association/directories and exhibition presence demonstrate channels. No integrated current UK recruitment budget, milestones and source-quality review were established.
Grow: A recruitment team and expansion intention are evident. Current applicant volumes, source quality and conversion remain unverified.
- Monthly ownership enquiries: No public verification, 0/5. Outlet counts, customer totals and recruitment posts do not establish monthly qualified ownership enquiries. No current time series was verified.
- Enquiry sources and best prospects: No public verification, 0/4. Multiple visible channels establish availability, not source-level applicant quality or accepted-owner outcomes. No linked attribution review was established.
- Ownership conversion: No public verification, 0/4. No current applicant denominator, enquiry-to-signing rate or stage-conversion cohort was verified. Customer app usage and sales activity concern a different funnel.
- Next territories: Partially, 1.5/3. UK expansion, available locations and site-search assistance are described. No current prioritised vacant-area list with support-capacity and catchment criteria was verified.
- Recruit beyond founder network: Yes, 4/4. Named corporate leadership, operations/recruitment support, external enquiry routes and owner accounts establish a wider organisational route. Individual recruitment conversion results remain unverified.
Amplify: Current customer campaigns and operating infrastructure support acquisition. Complete owner-page coverage and source-to-profit reporting are not verified.
- Local customer acquisition support: Yes, 5/5. Public support includes local business-development guidance, national campaigns and PR, alongside actual current customer promotions. No guaranteed local customer volume is inferred.
- Every owner represented online: Partially, 2/4. Public material promotes a store finder and a geographically distributed customer presence. Direct location-page retrieval was restricted and no complete owner-to-live-page reconciliation was verified.
- Continuing local marketing plan: Yes, 4/4. Current seasonal activity, app offers and national marketing support evidence continuing campaigns beyond opening. Participation and commercial return for every outlet were not independently audited.
- Individual owner enquiry and performance tracking: Partially, 1.5/3. POS, sales review, feedback and profitability workshops are described, with current ordering technology announcements. Owner-level enquiry-source attribution, acquisition costs and net-profit reporting were not inspected.
- Customers beyond personal networks: Yes, 4/4. Public-facing restaurants, customer marketing, app ordering/loyalty and national brand channels support acquisition beyond an owner's existing contacts. Their existence is not proof of profitable demand at every site.
Kaspas Desserts scores 68/100, Growth Ready, from an unrounded total of 67.5. Launch and Amplify tie as strongest at 16.5/20, with Launch listed first in framework order. Grow is weakest at 5.5/20. Priority 1, Grow: establish qualified applicant demand, source quality, conversion and practical location priorities. Priority 2, Assess: reconcile format-specific costs and verify representative owner net returns. Priority 3, Build: verify current manuals, central resources and implementation across the network. These are the three lowest-scoring fibres in order. Public evidence gaps do not prove missing internal capability, and the result is not an investment recommendation.
Research date: 4 November 2026. The scope is UK dessert-restaurant ownership. The menu and customer proposition are specific, and public profiles distinguish active operation from passive investment. Multi-site ownership exists, but multiple restaurants do not necessarily mean multiple franchise owners. The BFA profile describes forty-five franchisees and nearly one hundred locations. Those measures cannot be interchanged with the workbook's one-hundred numerical entry and description of more than one hundred locations. No complete current owner/outlet census was inspected.
Direct research access was limited. The homepage and franchise-with-us address returned 403 responses, and the workbook's shorter franchise URL and tested location addresses could not be read through the research service. This does not demonstrate that the website fails for ordinary visitors. It limits what this review can claim to have inspected. The BFA profile, specialist listings, Companies House and public company LinkedIn updates supplied alternative evidence. The BFA brand-specific form had readable identity, contact, location-interest and preference fields. No form, enquiry, account, order or other transaction was submitted.
The BFA page labels the business an Expanding Member, joined in 2024. This is an association classification, not a current profit audit, investment guarantee or proof of every system criterion. The page supplies concrete operating and training detail and describes the network's owner/outlet distinction. Restricted manuals were not accessed. The workbook's membership fields remain untouched even where a later separately authorised metadata review may be appropriate.
The company record for Kaspas Franchise Limited, 08393835, is Active, with incorporation on 7 February 2013 and accounts to February 2025 shown. This does not contradict the brand's stated 2012 launch: incorporation and brand launch are different milestones. A current contracting agreement and complete group structure were not inspected, so this company is not silently substituted for every outlet or supplier. Registration status cannot establish financial strength or a particular owner's commercial success.
Cost evidence needs careful reconciliation. Find My Franchise's descriptive package gives £250,000 to £360,000 plus VAT for larger outlets and Express options from £100,000 plus VAT, described as build/equipment costs. It also gives a licence fee from £10,000, royalties of five per cent initially then six per cent, and a one per cent marketing charge. However, the same listing's structured fields and FAQ show a £10 franchise fee. That internal contradiction is not accepted as a credible current contractual price.
Other sources add different scopes and dates. The BFA profile says start-up cost from £50,000, while a dated October 2022 owner article gives £150,000 to £350,000 and £150,000 minimum capital. The workbook retains £100,000 to £360,000. These figures cannot be combined into one current all-in investment without confirming format, premises condition, fit-out, deposits, VAT, working capital and what fees are additional. A lower entry format is not evidence that a full parlour can open at the same cost. No price field is changed here.
The practical requirement is a dated cost schedule for each available UK format. It should distinguish the franchise licence, construction/equipment, professional fees, opening stock, rent/security, staffing before opening, finance and working capital. Applicants also need a realistic trading ramp and downside case. Public material refers to profitability workshops and forecasting support, but selected testimonials and network scale cannot establish representative net returns. Evidence should include ordinary trading sites, new openings, weaker results and exits, with owner salary and financing treatment explained.
There is stronger evidence for delegated launch support. The BFA profile describes established-site preparation and assistance at opening. Azia Naveed's October 2022 Forest Gate account specifically describes help from the operational team, staff-training preparation and a dedicated operations manager. It is a historical selected account, not a 2026 network survey, but it corroborates a team mechanism beyond a generic support promise. Her account also describes working in the restaurant daily at that stage, so it should not be used to market effortless or absentee ownership.
The operating offer includes manuals, recipes, store design and supply-chain controls, with a separate specialist profile describing brand audits and operations support. These support a replicable customer experience. Current manual versions, audit findings and one complete owner resource portal remain unverified. Management could strengthen the evidence by showing a controlled document index, induction completion requirements and how recurring operating issues feed back into training. That would support consistent execution without confusing the availability of a manual with actual adoption.
Current company updates provide evidence of continuing customer activity. A recent post describes tabletop-ordering rollout with KateOne and 3S POS and identifies Francesco Arcadio as Group Managing Director. Other posts promote a timed app-based midweek waffle campaign through 4 November and seasonal menu activity. These show ongoing execution, not independently audited incremental sales or franchise profitability. Claims about app-user scale and improved performance remain company statements. The useful next measure is whether promotions generate additional contribution after discounts, labour, platform charges and product costs.
Customer acquisition and ownership recruitment must stay separate. A busy restaurant, app installs or social followers do not establish qualified franchise enquiries. No monthly ownership demand series, source-linked acceptance quality or enquiry-to-signed-owner conversion cohort was verified. A practical recruitment review should connect channel, suitable enquiry, discovery, approval, premises, opening and early owner performance. Expansion ambitions need a location sequence informed by catchment economics, competition, delivery demand and the team's capacity to support new openings.
Online coverage is only partly verified. A store-finder route is promoted publicly, but direct local-page inspection was restricted and no complete owner-to-page mapping was established. A network can have good national marketing while individual sites have inconsistent opening details, delivery availability or local conversion. Reconcile the active outlet inventory, then check local customer journeys and measure contribution by source. The objective is profitable repeat custom and capable owners, rather than outlet count alone. Twine Index content is excluded as independent corroboration. Only AP and AU:BG change; all other metadata remains preserved, with discrepancies recorded for separately authorised correction.
Benchmark
How this network compares.
Sources
Research sources.
13 public sources used for this profile
- https://kaspas.co.uk/franchise-with-us/
- https://www.franchisedirect.co.uk/franchise-information/kaspas-desserts-franchise/
- https://www.what-franchise.com/franchise-opportunities/food-franchises/kaspas-desserts
- https://www.thebfa.org/franchisors/kaspas-desserts-2/
- https://kaspas.co.uk/
- https://kaspas.co.uk/our-locations/
- https://www.findmyfranchise.co.uk/listing/kaspas/
- https://www.franchise-uk.co.uk/franchise/kaspas-desserts-franchise/
- https://www.whichfranchise.com/basicProfiles/index.cfm?companyId=4287
- https://uk.linkedin.com/company/kaspasgroup
- https://find-and-update.company-information.service.gov.uk/company/08393835
- https://www.what-franchise.com/franchise-opportunities/fast-food-franchises/kaspas-desserts/comparing-kaspas-to-other-dessert-brands-i-just-love-the-brightness-of-the-brand-colours-and-how-this-lights-up-the-faces-of-our-customers
- https://www.thefranchiseshow.co.uk/exhibitors/kaspas-desserts-1
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