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The UK Franchise Growth Index

Refresh Renovations

Home Improvement and Renovations · Renovation · Property Renovations

Refresh Renovations is a residential renovation franchise launched in New Zealand in 2010 and subsequently developed internationally, including in the UK. Its proposition is to bring structured business management, customer service and coordinated project delivery to home renovations. The model connects a commercially focused owner with designers, project managers and tradespeople.

Read more about Refresh Renovations

Overall Five Fibre score
85/100
Assessment
Independent
Last reviewed
Data confidence
High

The Five Fibre score measures this network against Twine Growth's Five Fibre Framework™ using the information available at the assessment date. It is not an endorsement, a financial recommendation or a recommendation to purchase a franchise.

About the network

More about Refresh Renovations.

The official recruitment material says owners do not need to be builders or tradespeople. Their role centres on business management, sales, marketing and customer engagement, while other specialists provide design, costing, trade coordination and construction capability. This distinction makes Refresh a renovation management business rather than a licence for an individual tradesperson to use a different name.

The UK investment page gives a £30,000 to £60,000 investment range and a franchise fee starting at £20,000, depending on territory. It also states a 6% royalty and 1% national brand marketing contribution. The page says these continuing payments are calculated on revenue received rather than invoices raised and that there is no minimum monthly fee. Applicants need a current territory-specific schedule, including VAT and working capital assumptions.

Published support includes initial instruction, assistance while working with early clients, business coaching, benchmarking and sharing experience across the network. Owners and their teams can also access further development, including construction and health and safety subjects. Central marketing and operational systems are intended to support consistent customer service and the organisation of a growing local team.

The franchise owner is responsible for running the building business and coordinating the people needed to deliver projects. The structure can include administration and sales support, a project manager, design and estimating specialists and subcontractors. The business's results therefore depend on securing suitable customers, pricing and managing work and maintaining delivery standards. International franchise or territory totals should be distinguished from UK owner numbers, and projected turnover should not be confused with personal earnings.

At a glance

Refresh Renovations at a glance.

Industry
Home Improvement and Renovations
Franchise category
Renovation
Sub industry
Property Renovations
Founded
2010
BFA member
No
UK origin
No
International brand
Yes
Recruitment status
Active

Investment

Franchise investment.

Investment from
£30,000
Investment to
£60,000
Management franchise
Yes
Home based
Yes
Executive franchise
Yes
Master franchise available
Yes

View franchise opportunity

Investment figures change. Confirm current requirements directly with the franchise network before making any decision.

Five Fibre assessment

How the foundations score.

Every franchise network is assessed across the five connected areas Twine Growth believes support sustainable franchise growth.

How the Five Fibre score is calculated

01 Assess Strong15.5/20

Assess: UK replication and a distinct management model are clear, while representative earnings and fee consistency need qualification.

  • Profitable core business: Partially, 2.5/5. Independent UK delivery and owner history support viability, without representative core net-profit accounts.
  • Operates without daily founder input: Yes, 5/5. Local owners, construction managers and a UK support structure demonstrate operation beyond founders personally.
  • Ideal owner defined: Yes, 3/3. Recruitment explicitly seeks commercially minded managers rather than hands-on builders.
  • Realistic owner earnings: Partially, 2/4. Illustrative planning figures and conflicting minimum-fee statements limit verification of representative owner earnings.
  • Distinct proposition: Yes, 3/3. A managed design-and-build renovation service with a defined customer process differentiates the proposition.
02 Build Scale Ready20/20

Build: Detailed manuals, technology and UK support establish a mature operating system.

  • Documented operating playbook: Yes, 5/5. Live online manuals and a maintained knowledge centre are explicitly described.
  • Structured onboarding: Yes, 4/4. Induction, field exposure and staged onboarding support the owner and team.
  • Documented brand experience: Yes, 4/4. A standard design-and-build process and role documentation establish consistent delivery expectations.
  • Central resource access: Yes, 3/3. Refresh CONTROL and the learning platform provide central tools, resources and documentation.
  • Launch without constant founder input: Yes, 4/4. Independent operators and dedicated business managers establish support beyond constant founder assistance.
03 Launch Scale Ready20/20

Launch: The applicant, disclosure and planning journey is explicit and commercially structured.

  • Clear ownership proposition: Yes, 5/5. The UK offer explains management responsibilities, regional collaboration and investment categories.
  • Targeted recruitment messaging: Yes, 4/4. Candidate messaging explicitly addresses commercial judgement, customer focus and team investment.
  • Enquiry journey: Yes, 4/4. A direct form captures region, timing and capital availability.
  • Pre-acceptance discovery: Yes, 4/4. Business and personal review, planning, systems discussion and legal stages are documented before final review.
  • Recruitment launch plan: Yes, 3/3. Dedicated UK recruitment assets and a structured development process establish a route to market.
04 Grow Developing9.5/20

Grow: Regional development and delegated support are evidenced without monthly recruitment attribution and conversion disclosure.

  • Consistent monthly ownership enquiries: Partially, 2.5/5. Independent UK expansion and ongoing recruitment support activity, without consistent monthly ownership enquiry disclosure.
  • Enquiry sources and prospect quality: No public verification, 0/4. No dated franchise applicant attribution and suitability analysis was verified.
  • Enquiry-to-owner conversion: No public verification, 0/4. No current ownership enquiry-to-agreement conversion rate was publicly established.
  • Next locations or territories: Yes, 3/3. Regional allocation uses renovation-market capacity and a collaborative territory structure.
  • Founder-independent recruitment: Yes, 4/4. Head-office management and development responsibilities establish recruitment support beyond founders alone.
05 Amplify Scale Ready20/20

Amplify: Local planning, tracking and performance reviews connect acquisition with individual business development.

  • Local customer acquisition support: Yes, 5/5. National, local digital and relationship marketing are explicitly supported.
  • Every owner represented online: Yes, 4/4. The UK consumer site provides named regional pages and renovation consultants.
  • Continuing local marketing plan: Yes, 4/4. Annual business and marketing planning plus recurring review establish continuing local development.
  • Individual enquiry and performance tracking: Yes, 3/3. Local tracking mechanisms, CONTROL and quarterly reviews of more than 40 metrics establish individual performance control.
  • Customers beyond personal networks: Yes, 4/4. Paid digital, central enquiries and multiple planned acquisition channels reduce dependence on personal referrals alone.
85/100 Overall Five Fibre score

Five Fibre score: 85/100. Assess 15.5/20, Build 20/20, Launch 20/20, Grow 9.5/20, Amplify 20/20.

Assessment band: Scale Ready.

Refresh Renovations has substantial public evidence of a connected UK franchise operating system. Its distinguishing feature is a commercially managed design-and-build service rather than a builder simply buying a badge. The owner develops the business and customer relationship while a construction team manages delivery. The assessment recognises this structure, the documented support and the local marketing controls. It reserves marks for representative owner profit and the current recruitment measurements that are not publicly verified, while flagging commercial terms that require reconciliation.

UK-specific evidence is important because Refresh operates internationally. The reviewed UK sources describe local owners, business managers and customer-facing regions. Global franchise counts and overseas testimonials should not become a UK owner census or a forecast for a new British business. The supplied consumer-site franchise link redirects towards the dedicated UK recruitment site. That confirms a current recruitment destination without requiring this scoring update to alter the original URL field or assume that all international contract terms apply locally.

Assess benefits from a defined role and a deliberate separation between management and construction. The financial question is whether the owner can build sufficient project contribution while maintaining an appropriate cost base. Renovation projects have different sales cycles, delivery risks and payment patterns. A large pipeline can look encouraging without providing near-term cash. The owner needs to understand the time from consultation to paid project stages, the cost of the management team and the effects of delays or changes before interpreting turnover as personal earnings.

The financial pages need reconciliation. The investment page gives a £30,000 to £60,000 range, a fee from £20,000, a six per cent royalty and a one per cent national marketing contribution, stating there is no minimum monthly fee. The UK FAQ separately describes a launch-light option with a £1,000 minimum royalty. These may concern different or historical packages, but the public material does not resolve their current applicability. A dated quotation should identify the chosen package and superseded terms before the buyer relies on either statement.

Build is strongly evidenced through live manuals, CONTROL, formal business reviews and staged support. The next operational test is whether owners consistently use those systems to manage pricing, project mix and team capacity. Technology creates value when it improves decisions rather than merely captures data. A business can follow the customer process while still underpricing risk or becoming dependent on one project manager. Reviews should therefore examine forecast accuracy, handovers, change control and the capacity to continue when a key team member is unavailable.

Launch has a clear due-diligence structure spanning personal suitability, business planning, systems and legal review. This is a useful existing asset. The buyer should also understand the collaborative regional model rather than assume exclusive rights to every local project. Regional capacity and the allocation of opportunities affect both investment value and relationships between owners. Candidate selection should test commercial judgement and willingness to build a team, as technical construction experience alone does not establish readiness to manage the whole business.

Grow lacks public monthly applicant attribution and conversion evidence, despite a substantial development structure. Amplify is more fully demonstrated through local planning, tracking and individual business reviews. The next commercial improvement is to connect recruitment quality with owner performance after launch. A suitable applicant should become a well-supported operator whose marketing creates projects they can deliver profitably. More customer enquiries or additional owners would be poor outcomes if estimation, construction capacity or cash requirements become the limiting factors.

Reviews should also distinguish the value of signed work from the contribution and cash expected at each stage. That would help an owner spot a delayed project or an unbalanced workload early enough to adjust staffing, marketing and funding decisions before pressure spreads across the business.

Priority one is to reconcile the current investment packages and minimum-fee statements. Give each applicant a dated commercial schedule with clear exclusions and working-capital assumptions.

Priority two is to substantiate representative UK owner economics by maturity and project mix. Include the management team, owner remuneration and cash timing.

Priority three is to use CONTROL and existing reviews to improve estimating accuracy, project contribution and delivery continuity. Address operational constraints before increasing demand.

Priority four is to measure recruitment from suitable applicant through launch and sustainable trading. Match regional expansion to management and support capacity.

Priority five is to connect local source, consultation, project conversion, completed contribution and customer outcomes. This would demonstrate how the substantial existing system produces sustainable growth for each UK owner.

Benchmark

How this network compares.

Overall, against the whole Index
This network85
UK Index average64
Overall, against Home Improvement and Renovations (29 networks)
This network85
Industry average63

Explore Home Improvement and Renovations in the UK Franchise Data Explorer

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