The UK Franchise Growth Index
Screen Rescue
Screen Rescue is a commercial automotive windscreen and glass repair franchise founded in 2012. Its published background describes pilot operations in Suffolk and Essex before wider expansion. Founder franchisors Amanda and Jaime Hilario are identified in the recruitment material, with a model designed around local territories and mobile delivery.
The Five Fibre score measures this network against Twine Growth's Five Fibre Framework™ using the information available at the assessment date. It is not an endorsement, a financial recommendation or a recommendation to purchase a franchise.
About the network
More about Screen Rescue.
The customer base includes vehicle dealerships, garages, coach and minibus operators, delivery businesses, rental companies, construction fleets and other commercial organisations. The service combines repair work with regular attention to fleet glass. Its emphasis is on maintaining business vehicles and relationships with commercial accounts rather than depending entirely on occasional private motorists.
Franchise owners begin by developing a local client base and providing the repair service. The published model allows progression towards several vans and a team of technicians as customer demand grows. That is an option for developing the business, rather than evidence that every franchise already employs multiple technicians or operates without the owner's involvement.
Initial recruitment includes an opportunity to observe the business and try repair equipment. Induction is followed by an assisted launch, with the website describing ten days of launch support. Practical repair preparation is combined with sales training and field visits to help owners approach and retain business customers.
Continuing assistance covers business development, marketing, invoicing and payment collection. Local operators still need to manage their diaries, maintain repair standards and build customer trust. Repeat fleet work can create recurring demand, but advertised per-van turnover, growth possibilities and finance arrangements should not be read as guaranteed income or automatic access to borrowing.
At a glance
Screen Rescue at a glance.
- Industry
- Automotive
- Franchise category
- Mobile Automotive
- Sub industry
- Mobile Windscreen Repair
- Founded
- 2012
- BFA member
- No
- UK origin
- Yes
- Recruitment status
- Active
Investment
Franchise investment.
- Investment from
- £35,000 plus VAT
- Home based
- Yes
- Mobile
- Yes
Investment figures change. Confirm current requirements directly with the franchise network before making any decision.
Five Fibre assessment
How the foundations score.
Every franchise network is assessed across the five connected areas Twine Growth believes support sustainable franchise growth.
How the Five Fibre score is calculated
Assess: The commercial vehicle repair model has operating territories and selected turnover evidence. Profitability and exact founder-independent operation are less firmly verified than the sales proposition.
- Profitable core business: Partially, 2.5/5. Operating founder territories, named franchisees and current repair activity support a tested model. Public claims of high profitability are not accompanied by current net-profit evidence for the core business.
- Operates for 30 days without daily founder input: Partially, 2.5/5. A larger head-office team and local technicians provide some delegation evidence. Both founders remain central to support, and no precise 30-day absence demonstration was publicly verified.
- Ideal franchise owner defined: Yes, 3/3. The offer targets active, commercially minded relationship builders who can develop a repair round and eventually a technician team. Previous industry experience is helpful rather than mandatory.
- Realistic owner money: Partially, 2/4. A Birmingham owner reports exceeding £100,000 first-year turnover, while other pages describe per-van sales potential. These selected sales figures do not establish net owner earnings.
- Different opportunity: Yes, 3/3. A proactive repairs-focused service for commercial fleets, with repeat site visits and central account administration, gives a specific commercial proposition beyond generic consumer windscreen replacement.
Build: Manuals, induction, technical standards and central administration support transferability. The public model still places the founders prominently within training and assisted launch.
- Documented operating playbook: Yes, 5/5. The franchise package described by Franchise Prime explicitly includes training and operations manuals. This directly supports documented processes rather than relying solely on the existence of technical equipment.
- Structured onboarding: Yes, 4/4. Induction covers business, sales and repairs, followed by an assisted territory launch and ongoing coaching. The official next-steps page specifies a ten-day assisted launch after induction.
- Documented brand experience: Yes, 4/4. Corporate vehicle and clothing assets, technical assessment and central customer-account processes document important elements of presentation and service. Actual compliance still depends on each local operation.
- One central resource location: Partially, 1.5/3. Owners receive head-office resources, manuals, technical support and central administration. One integrated, maintained location containing all operating tools and training was not publicly demonstrated.
- Launch without constant founder involvement: Partially, 2/4. The official training and field-support pages expressly describe Jaime’s personal involvement. Wider team support is clear, but launch without continual founder involvement is only partly substantiated.
Launch: The official site describes a detailed route through conversations, practical discovery, financial planning and agreement. Its wider ownership recruitment campaign plan is less publicly visible.
- Clear franchise proposition: Yes, 5/5. The package explains the repair role, territory, business development and licence fee. The option to add vans and technicians is presented as a development path rather than an immediate passive operation.
- Targeted applicant attraction: Yes, 4/4. Recruitment pages and directories address people seeking active business ownership, relationship selling and a scalable automotive operation. These messages are distinct from communications aimed at repair customers.
- Ownership enquiry journey: Yes, 4/4. The official form asks for contact preferences and an ideal territory, while the next-steps page explains team follow-up and the progression towards an ownership decision.
- Pre-acceptance discovery: Yes, 4/4. Discovery and reveal days, practical repair exposure, client meetings and assisted financial planning provide substantive investigation before the final licence award and launch.
- Ownership go-to-market plan: Partially, 1.5/3. Multiple directories, news and named territory promotion show recruitment activity. A dated ownership campaign plan with budgets, channel responsibilities and acquisition measures was not publicly located.
Grow: Peterborough provides a specific next territory, but public repair volumes and customer lead lists do not establish ownership enquiry generation or conversion performance.
- Monthly ownership enquiries: No public verification, 0/5. No month-by-month ownership enquiry count was found. Repairs completed, qualified commercial leads and fleet prospects measure other parts of the business and cannot answer this recruitment question.
- Enquiry sources and best prospects: No public verification, 0/4. Official and directory routes identify potential applicant sources. No attributed report establishes source volumes, suitability or the channels generating the best prospective franchise owners.
- Ownership conversion: No public verification, 0/4. No public ownership enquiry-to-award rate or stage conversion dataset was located. Successful territory stories demonstrate operating outcomes rather than recruitment funnel efficiency.
- Next territories: Yes, 3/3. The official territory page explicitly spotlights Peterborough as available and describes postcode-based demographic planning. Availability should be reconfirmed before any external opportunity claim.
- Consistent recruitment without founder-driven conversations: Partially, 2/4. The next-steps page permits franchise-team follow-up, but directs applicants to co-founder Amanda and emphasises founder-led discovery. Fully consistent recruitment beyond founder conversations is only partly evidenced.
Amplify: Tailored field support, central marketing and individual financial administration connect customer acquisition with trading oversight. Universal local owner representation remains incompletely reconciled.
- Local customer acquisition support: Yes, 5/5. Prepared commercial lead bases, help with regional accounts and head-office marketing support provide concrete routes to business customers rather than leaving owners with only general brand awareness.
- Every owner represented online: Partially, 2/4. Central services include territory-page management and local examples are visible. A dated roster matching every current owner and territory with a maintained page was not publicly verified.
- Continuing local marketing plan: Yes, 4/4. The field-sales page explicitly describes strategic development plans tailored throughout the franchise term, supported by recurring visits. This evidences ongoing local planning beyond launch activity.
- Individual owner enquiry and performance tracking: Yes, 3/3. Central customer data, monthly management information, invoice processing and business-plan reviews connect individual customer activity with trading oversight. This is stronger evidence than a software name alone.
- Customers beyond personal networks: Yes, 4/4. Targeted commercial prospecting, tenders, regional accounts and central marketing supplement referrals and repeat visits. The model provides customer acquisition routes beyond a founder’s or owner’s personal contacts.
Five Fibre score: 71/100. Assess 13/20, Build 16.5/20, Launch 18.5/20, Grow 5/20, Amplify 18/20.
Screen Rescue scores 71/100 and sits in the Growth Ready band on the public evidence reviewed on 4 November 2026. The strongest connection is between winning commercial vehicle accounts and supporting the administration needed to turn repairs into collected income. The model is more developed than a simple equipment-and-brand licence. Its weakest publicly evidenced area is the franchisor’s own recruitment engine, while the continued personal involvement of both founders also needs consideration as the network expands.
The business focuses on windscreen and glass repairs for commercial automotive clients, including dealerships and fleet operators. Regular site relationships can produce repeat work and help customers avoid some replacement costs. However, a large automotive market is not the same as an addressable territory opportunity. The useful commercial test is the number and quality of local accounts an owner can service, the work each produces and the economics of travelling between them. Those relationships connect territory design, selling activity and technician capacity.
Published operating evidence is credible but needs precise labels. The August 2026 article refers to eleven franchise and founder operational territories and projects more than 15,000 repairs by the end of the year. Eleven territories is not eleven independent franchise owners, because founder areas and multi-territory ownership are expressly part of the model. The projected repair total is not a completed full-year result as at this assessment date. Neither measure establishes net profitability or provides a substitute for an ownership recruitment funnel.
The sales claims also vary across pages. The main business page describes more than £100,000 annual turnover from an established van, while the territory page and several directories refer to more than £75,000. A selected Birmingham owner reports passing £100,000 turnover in the first year. These statements concern different examples or proposition versions and are not reconciled into a guaranteed per-van result. Turnover still needs to cover operating charges, consumables, vehicle costs, insurance, travel, time spent selling and, where relevant, employed technicians.
The licence fee is published as £19,750 plus VAT. Some directory headline fields label that amount as total investment, while other descriptions distinguish startup costs and working capital and refer to around £35,000 total funding. The official process says financial projections should include those additional needs. A current itemised quotation is therefore more reliable than a directory headline. The stated possibility of up to 70% borrowing is conditional on lending decisions, and the contractual fee basis needs confirmation rather than assuming all costs are captured in a licence figure.
There is a substantive support structure. Public descriptions identify training and operations manuals, induction, ongoing technical support and the assisted launch. Common vehicle presentation, technical assessment and central account processes support consistency across locations. An NVQ assessment route is evidence of formal technical development, but it should not be converted into a claim that every owner and employee already holds the same qualification. The missing Build connection is a clearly described central resource system and stronger proof that launch delivery can continue at the same standard without repeated personal founder input.
Founder involvement is explicit and potentially valuable. The training page describes both franchisors delivering induction, and Jaime’s presence during launch and field sales support. The head-office relocation announcement says the larger premises allow expansion of accounts, administration and marketing support. Capacity to recruit more staff is useful, but it is not proof that the additional roles have all been filled or that the founders can step away for thirty days. The assessment recognises the wider team while retaining a qualification around the precise independence tests.
Launch is well documented. The official next-steps page explains conversations about mutual fit, practical reveal and discovery experiences, business planning, financial projections and the eventual licence award. This gives an applicant useful opportunities to see the service in action and test whether the commercial role suits them. The contact form also asks for an ideal territory and preferred contact arrangement. These are clear foundations for a managed journey, although no live enquiry was submitted and no actual response-time performance is claimed.
Grow remains the lowest fibre because customer development support and franchise owner recruitment are separate activities. Prepared commercial prospect lists help owners sell repair services. They do not establish the number of ownership enquiries received each month, the sources producing suitable applicants or the proportion becoming franchisees. Peterborough is a specifically named available territory, which strengthens geographic planning evidence. The continuing emphasis on contacting Amanda and on founder-led guidance means the consistency of recruitment beyond those individuals remains only partly visible.
Amplify is particularly strong. The field-support page describes tailored development plans throughout the term and help with regional or national account opportunities. Central services extend into invoicing, remittance reconciliation, credit control and monthly information. This creates a useful connection between customer activity and cash collection, rather than treating marketing as an isolated function. Public material does not reveal every report field or audit standard, but it establishes individual commercial oversight more directly than a generic statement that owners receive a CRM system.
The customer-facing digital presence still needs a complete roster check. Territory-page management is promised, but the public material does not reconcile every owner, founder area and multi-territory operation with a maintained local page. The news page also exposes internal website-development notes and quotation wording within public content. That is a specific maintenance issue rather than evidence that the operating model fails. It nevertheless matters because prospective owners and commercial clients encounter the same brand, and trust can be weakened by unfinished public presentation.
- Grow priority: Measure ownership enquiries, source quality, progression and licence awards separately from repair volumes and commercial customer leads. Keep available territories current, and assign recruitment responsibilities so the founders can preserve decision quality without personally carrying every conversation.
- Assess priority: Publish a broader set of owner economics covering collected revenue, operating costs, working hours and net results. Reconcile the per-van turnover claims and distinguish independent owners, operating territories and founder businesses in a dated network statement.
- Build priority: Document how induction, assisted launch and field support are delivered when either founder is unavailable. Confirm the central location for manuals and approved resources, then test whether additional launches can be supported without stretching existing owners’ service.
- Amplify priority: Preserve the strong connection between local plans, account development and cash collection. Reconcile every territory’s digital representation and use common management information to identify where customer concentration, travel or technician capacity constrains profitable growth.
- Launch priority: Keep the detailed discovery journey while aligning current investment figures across directories and the official offer. Remove the exposed website-development notes and use measured applicant feedback to improve clarity at each mutual decision stage.
Screen Rescue has a practical model for supporting local commercial repair businesses. The next improvement is to demonstrate that recruitment and support capacity can expand together, backed by current owner economics and clear responsibility beyond the founders. The score reflects public evidence and does not assume that undisclosed internal systems are absent.
Benchmark
How this network compares.
Sources
Research sources.
22 public sources used for this profile
- https://www.screenrescue.co.uk/
- https://www.screenrescue.co.uk/the-business
- https://www.screenrescue.co.uk/franchise-package
- https://www.screenrescue.co.uk/your-role
- https://www.screenrescue.co.uk/your-territory
- https://www.screenrescue.co.uk/your-training
- https://www.screenrescue.co.uk/your-support
- https://www.screenrescue.co.uk/field-sales-support
- https://www.screenrescue.co.uk/technical-support
- https://www.screenrescue.co.uk/central-support-services
- https://www.screenrescue.co.uk/next-steps
- https://www.screenrescue.co.uk/contact
- https://www.screenrescue.co.uk/case-studies
- https://www.screenrescue.co.uk/news-page
- https://www.screenrescue.co.uk/post/breaking-records-screen-rescue-forecast-a-new-milestone-of-15-000-windscreens-repaired-by-31st-dec
- https://www.screenrescue.co.uk/post/screen-rescue-have-moved-its-head-office-to-witnesham-ipswich
- https://www.screenrescue.co.uk/post/five-minutes-with-our-screen-rescue-cambridge-youngest-franchisee-ethan-elliston-hart
- https://www.screenrescue.co.uk/post/5-minutes-with-screen-rescue-lincoln-doncaster-franchisee-adam-collins
- https://www.franchisesupermarket.co.uk/screen-rescue-franchise
- https://www.franchise-association.org.uk/faouk_directory/screen-rescue-franchise/
- https://franchiseprime.co.uk/screen-rescue/
- https://www.pointfranchise.co.uk/news-screen-rescue-receives-qfa-virtual-franchise-awards-2022-nominations
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