The UK Franchise Growth Index
SureCare
SureCare is a home care and support business founded in 1994 by John and Gill Ford, initially serving older people in the Chester area. It developed into a network of independently owned local franchises. Its service proposition centres on helping people receive support in their own homes, with a broader range of needs and ages represented than the original elderly care focus.
The Five Fibre score measures this network against Twine Growth's Five Fibre Framework™ using the information available at the assessment date. It is not an endorsement, a financial recommendation or a recommendation to purchase a franchise.
About the network
More about SureCare.
The published offer includes personal care, companionship and other practical support, with services selected according to the local operation and the individual's requirements. The franchise is a managed care business involving staff and ongoing service relationships. It should be distinguished from an introductory platform that simply connects customers with independent care workers.
A franchise owner develops the business, recruits and leads a team and maintains relationships with clients and their families. SureCare welcomes applicants without prior care sector experience, providing induction and business guidance. That does not remove the need for suitable managers, trained staff and the applicable approvals for the services delivered by the local provider.
The setup process includes support from a Business Development Manager and National Onboarding Manager. Published assistance covers office premises, business planning, growth strategy, recruitment and operating policies. Training is provided to owners and employees, with continuing workshops and refresher support as staff join or service requirements develop.
Ongoing help extends to finance, budgeting, marketing and people management, alongside operational and compliance guidance. Franchisees receive a local site within the national website network and support with social media and community relationships. The model therefore brings central care and business resources together with a locally managed service, where reliable staffing, customer communication and day to day oversight remain essential.
At a glance
SureCare at a glance.
- Industry
- Care
- Franchise category
- Home Care
- Sub industry
- Domiciliary Care
- Founded
- 1994
- Approximate locations
- 70
- Headquarters
- Chester
- BFA member
- Yes
- UK origin
- Yes
- Recruitment status
- Active
Investment
Franchise investment.
- Investment from
- £100,000 plus VAT
- Investment to
- £150,000
- Management franchise
- Yes
- Retail premises
- Yes
- Executive franchise
- Yes
Investment figures change. Confirm current requirements directly with the franchise network before making any decision.
Five Fibre assessment
How the foundations score.
Every franchise network is assessed across the five connected areas Twine Growth believes support sustainable franchise growth.
How the Five Fibre score is calculated
Assess: A longstanding care business, defined management role and specialist leadership support readiness. Published turnover and expected margin are not representative verified owner earnings.
- Profitable core business: Partially, 2.5/5. The business dates to 1994 and named owners demonstrate long-term trading. No representative actual unit profit distribution after care wages, travel, management, office costs, fees and owner pay was publicly verified.
- Operates for 30 days without daily founder input: Yes, 5/5. Changes of ownership, executive management and separate commercial, quality and recruitment functions demonstrate operation beyond the original founder’s daily involvement.
- Ideal franchise owner defined: Yes, 3/3. The offer identifies an engaged management operator with people skills, compassion and business capability, working with a registered care manager. Personal care experience is not presented as essential for every owner.
- Realistic owner money: Partially, 2/4. The FAQ publishes an expected established-office margin and historical million-pound turnover examples. Its margin excludes franchisees’ earnings and costs, and is not equivalent to independently verified take-home profit.
- Different opportunity: Yes, 3/3. A management model combining home care with additional support services and specialist commercial and quality assistance provides a clear ownership proposition.
Build: Operations manuals, induction, regulatory preparation and regional support provide substantive infrastructure. Complete brand documentation and one all-resource hub are not publicly established.
- Documented operating playbook: Yes, 5/5. The current FAQ explicitly includes operations manuals and a business-plan template in the franchise package. This supports a documented playbook rather than only informal advice.
- Structured onboarding: Yes, 4/4. Structured induction, onboarding-manager support and preparation for trading are explicitly described. The official process page’s one-week classroom course differs from the BFA’s two-week blended account, but both establish organised onboarding.
- Documented brand experience: Partially, 2/4. Shared materials, branch sites and policies support a consistent brand. The complete current documented brand and customer-experience standards were not publicly inspected.
- One central resource location: Partially, 1.5/3. Training software, manuals and support resources are supplied. Access to every required operational, commercial and marketing resource through one central owner hub was not verified.
- Launch without constant founder involvement: Yes, 4/4. A national onboarding role and regional commercial and quality teams support setup, training and continued operation. This provides practical launch capability beyond original-founder answers.
Launch: The official site explains costs and a staged mutual selection route. Current costed recruitment campaign planning is less visible.
- Clear franchise proposition: Yes, 5/5. The FAQ explains owner role, £37,500 plus VAT entry fee and an estimated £100,000 to £150,000 total initial investment including working capital. A revenue-based monthly charge is distinguished from the initial fee.
- Targeted applicant attraction: Yes, 4/4. The opportunity addresses people suited to running a care business and managing a team, including those changing sectors. It is distinct from care-worker employment or client service advertising.
- Ownership enquiry journey: Yes, 4/4. The process explains enquiry, pre-qualification, discovery, consideration, vetting, startup, induction and ongoing support. The form collects region and contact information; it was not submitted.
- Pre-acceptance discovery: Yes, 4/4. A discovery conversation, vetting and clearance roles are described before proceeding. This supports a structured mutual assessment rather than instant acceptance.
- Ownership go-to-market plan: Partially, 1.5/3. Dedicated recruitment content, information packs and a 2026 campaign show promotion. A current costed acquisition plan with channel targets, timing and responsibility was not public.
Grow: Named recruitment staff, source capture and specific available territories support organised expansion. Monthly qualified enquiry consistency and conversion remain private.
- Monthly ownership enquiries: No public verification, 0/5. No credible monthly series of qualified ownership enquiries was found. Care demand, branch counts and staff vacancies do not establish franchise applicant demand every month.
- Enquiry sources and best prospects: Partially, 2/4. The enquiry form requires applicants to identify how they found SureCare Franchising. This demonstrates source capture, without proving which sources consistently produce the best prospects.
- Ownership conversion: No public verification, 0/4. No verified applicant-to-franchisee conversion rate or complete stage counts were publicly located. Published client or care quality measures answer different questions.
- Next territories: Yes, 3/3. The live available-territories page names specific areas across England, Scotland and Wales and a separate Northern Ireland enquiry route. This supports a defined geographic expansion plan.
- Consistent recruitment without founder-driven conversations: Yes, 4/4. The current team identifies a new-franchise sales director, first-contact responsibility and a clearance officer. These are substantive delegated recruitment roles beyond original-founder conversations.
Amplify: Dedicated branch websites, local marketing help and commercial support connect owners with customers. A required continuing local plan and complete enquiry attribution remain partly unverified.
- Local customer acquisition support: Yes, 5/5. The offer includes local promotion, digital support, materials and regional commercial guidance to help franchisees acquire suitable care customers.
- Every owner represented online: Yes, 4/4. The support page explicitly says all franchises receive a dedicated local sub-site, supported by branch-specific web, social and listing setup. Preston and Fylde contact pages provide live examples of implementation.
- Continuing local marketing plan: Partially, 2/4. Regional support helps owners with future marketing strategies and relationships. A clear required continuing local plan with cadence, budget and review for every branch was not fully demonstrated.
- Individual owner enquiry and performance tracking: Partially, 1.5/3. Commercial managers and incremental business targets support performance management. Complete owner-level customer enquiry attribution, assessment conversion and commercial reporting across all channels were not publicly verified.
- Customers beyond personal networks: Yes, 4/4. Branch websites, search listings, marketing and community or professional relationships provide customers beyond the owner’s private contacts. The assessment does not claim a typical cost per acquired care client.
Five Fibre score: 76/100. Assess 15.5/20, Build 16.5/20, Launch 18.5/20, Grow 9/20, Amplify 16.5/20.
SureCare demonstrates a substantial care-franchise support structure and a clear role for a local management owner. The current evidence is strongest around operations manuals, organised induction, dedicated branch visibility and delegated recruitment responsibilities. The principal public gaps concern predictable ownership enquiry volume and applicant conversion, together with the completeness of continuing local marketing and customer-attribution measures. Public evidence limitations have not been treated as proof that internal systems are absent.
The brand and BFA profile describe a history beginning in 1994 and more than 70 franchises. That headline is not an independently reconciled count of distinct current owners, regulated locations or active branches. Preston and Fylde illustrate why the distinction matters: both are associated with Anne and Jimmy Anyon and the same registered company, Macmace Limited. Two customer areas can therefore belong to one owner group. The existing workbook count has not been adjusted by adding branch names.
Current official commercial information should take precedence over older sector listings. The FAQ quotes a £37,500 plus VAT franchise fee and estimated total initial investment of £100,000 to £150,000 including working capital. Older material quotes £36,000 and a percentage service charge, while the present FAQ describes a charge based on monthly revenues without publishing the rate. Its expected 15% to 20% established-office margin is expressly before franchisees’ earnings and costs. It must not be relabelled as typical verified owner take-home profit.
There is also a training-description discrepancy. The current process page describes an intensive week at head office, while the BFA profile describes a blended two-week programme with virtual and classroom components. Both provide evidence of structured induction, but the exact current schedule should be confirmed rather than combined into a new invented duration. The brand’s care compliance support also does not mean every branch has the same regulator outcome or permission to provide every advertised service.
- Assess priority: demonstrate the commercial effect of local staffing and care capacity. Review fee income against care wages, travel, scheduling, management, office costs, marketing, service charges and owner time. A strong local need for care does not itself establish enough available staff or a viable private-pay and commissioned-care mix. Separate actual mature-office outcomes from forecasts and early-stage break-even aims, with sufficient working capital for the specific branch plan.
- Build priority: connect manuals, induction, specialist roles and current guidance. The public package explicitly includes operations manuals and training software, and the team separates commercial development from quality support. This gives new owners a meaningful foundation. Confirm how they find the latest documents, train staff, manage updates and escalate operational issues. Several resources and named contacts do not automatically establish one complete central portal.
- Launch priority: retain the clear mutual-selection route and reconcile public terms. The current form, discovery process and clearance role help distinguish suitable applicants from people simply interested in care-sector growth. Keep the fee, service-charge basis, training schedule and preparation sequence consistent across the official site and directory profiles. Explain the owner’s business responsibilities alongside the care manager’s operational role. No application, pack delivery or response speed was tested through submission.
- Grow priority: build on source capture and named recruitment ownership. The form asks how candidates found the opportunity, and the current team page identifies Josh Farrer as New Franchise Sales Director and Ashleigh Farrer as Franchise Clearance Officer. Track suitability, finances, preferred area and progression to discovery, approval and trading. Public evidence does not disclose monthly demand or conversion, so the existence of those roles should not be turned into assumed recruitment results.
- Amplify priority: connect branch visibility to suitable enquiries, assessments and sustainable care delivery. The offer explicitly provides a local sub-site for each franchise, and the Preston and Fylde pages show branch-specific contact and service enquiries. Regional commercial managers can help identify local opportunities. Each branch still needs a continuing plan matched to its staff capacity, service permissions and local customer mix, with visibility of enquiry handling, conversion and contribution rather than traffic alone.
A December 2025 article describes health-monitoring services planned for rollout in 2026. The plan is not credited as completed universal provision merely because it was announced. Similarly, community relationships can be valuable customer channels without proving that every new customer comes from outside referrals. The assessment recognises the specific support and online infrastructure while leaving unverified financial and pipeline results unclaimed.
The useful commercial opportunity is to connect an established support model with a clearer view of owner recruitment and branch-level demand. This would help the franchisor grow with suitable operators and help those operators build viable services for local customers. Changes are confined to the authorised Five Fibre assessment and full research-source columns.
Benchmark
How this network compares.
Sources
Research sources.
14 public sources used for this profile
- https://surecarefranchise.co.uk/
- https://surecarefranchise.co.uk/franchise-with-surecare/our-franchising-process/
- https://surecarefranchise.co.uk/franchise-with-surecare/training-and-support/
- https://surecarefranchise.co.uk/franchising-faqs/
- https://surecarefranchise.co.uk/available-territories/
- https://surecarefranchise.co.uk/meet-our-team/
- https://www.thebfa.org/franchisors/surecare/
- https://surecarefranchise.co.uk/ready-for-a-new-direction-in-2026-join-the-care-sector-with-a-surecare-franchise/
- https://surecare.co.uk/preston/contact/
- https://surecare.co.uk/preston/about-us/
- https://surecare.co.uk/fylde/contact/
- https://surecare.co.uk/contact/
- https://www.findmyfranchise.co.uk/listing/surecare/
- https://uk.businessesforsale.com/uk/franchises/opportunities/surecare-franchise
Keep your profile accurate
This profile is built from independently researched public information. If you represent this network, take the Five Fibre scorecard for it. We check your answers against our research before any score changes.
Update your Five Fibre scoresSomething out of date?
Franchise information changes. If something on this profile is wrong or has changed, tell us and we’ll check it.
Tell us what’s changedThe Five Fibre Franchise Growth Scorecard
Want to assess your own network?
See where your franchise growth foundations are strong, where they are exposed and where growth may be getting blocked. Twenty five questions, around five minutes.