The UK Franchise Growth Index
Tezlom
Tezlom is a healthcare recruitment agency founded in Southport by the Armitage family in 2008. It developed from one office into a franchise network supplying staff to care and healthcare organisations. The core service is recruitment and placement of workers, rather than ownership of every care setting in which they work.
The Five Fibre score measures this network against Twine Growth's Five Fibre Framework™ using the information available at the assessment date. It is not an endorsement, a financial recommendation or a recommendation to purchase a franchise.
About the network
More about Tezlom.
The agency specialises in care assistants, support workers and registered nurses. Published client settings include care homes, mental health services, learning disability units, supported living and schools. Local branches help candidates find flexible shifts and assist organisations needing staff, including requests outside normal office hours.
Franchise owners manage recruitment, candidate relationships, compliance processes and business development in their local operation. The business connects two customer needs: organisations requiring suitable staff and workers seeking placements. Maintaining dependable service requires attention to both sides rather than focusing only on attracting new client enquiries.
Published franchise preparation includes head office training in Southport, practical support in the new office and further online and in-person development. Subject areas include recruitment, compliance, sales and payroll. The package also describes a learning management system containing policies, procedures and training resources, alongside recruitment and customer management software.
Continuing assistance includes operational guidance, audits, development sessions and support from central specialists. Local owners remain responsible for managing the business and meeting the requirements applicable to their placements. Candidate checks and professional registration are specific processes, so membership of the franchise should not be interpreted as automatic regulatory approval or a guarantee that every vacancy can be filled.
At a glance
Tezlom at a glance.
- Industry
- Recruitment
- Franchise category
- Specialist Recruitment
- Sub industry
- Healthcare Recruitment
- Founded
- 2008
- Approximate locations
- 12
- Headquarters
- Liverpool
- BFA member
- Yes
- UK origin
- Yes
- Recruitment status
- Inactive
Investment
Franchise investment.
- Investment from
- £50,000 plus VAT
- Investment to
- £60,000
- Management franchise
- Yes
- Retail premises
- Yes
- Executive franchise
- Yes
Investment figures change. Confirm current requirements directly with the franchise network before making any decision.
Five Fibre assessment
How the foundations score.
Every franchise network is assessed across the five connected areas Twine Growth believes support sustainable franchise growth.
How the Five Fibre score is calculated
Assess: A longstanding healthcare staffing operation and independent local owners establish a real franchise model. Published turnover and satisfaction claims support credibility, but neither establishes independently verified net profit or a thirty-day founder absence.
- Profitable core business: Partially, 2.5/5. The business has operated since 2008 and multiple owners describe sustained trading. Claims of a profitable model and rapid six-figure turnover are not a current reconciled statement of head-office or typical owner net profit.
- Operates for 30 days without daily founder input: Partially, 2.5/5. Named recruitment, compliance, payroll and local office teams show operational delegation. No published test establishes continuity for thirty days without daily founder or director input.
- Ideal franchise owner defined: Yes, 3/3. The opportunity seeks ambitious, people-focused operators with communication skills and commitment to building a business. Healthcare experience is explicitly not essential, and owner stories show several relevant transferable backgrounds.
- Realistic owner money: Partially, 2/4. Established owner businesses and business-plan support make viable earnings plausible. Public materials do not establish median take-home income after worker pay, payroll funding, bad debt, office costs and franchise charges.
- Different opportunity: Yes, 3/3. The combination of healthcare specialism, central compliance and payroll infrastructure, national-client access and a distinctive people-focused identity gives the ownership offer a specific basis beyond a generic recruitment agency.
Build: The operating system is the strongest fibre. Public descriptions identify documented policies and procedures, an always-available learning platform, staged specialist training and practical local launch support from a wider head-office team.
- Documented operating playbook: Yes, 5/5. The EWiF profile explicitly places all policies, procedures and detailed operating training in the learning system. This is evidence of a documented model, rather than a manual inferred from franchise age.
- Structured onboarding: Yes, 4/4. The programme starts before trading, then combines Southport training, in-office assistance and further virtual and physical sessions over ten weeks. Published headline training-day counts should be reconciled at discovery.
- Documented brand experience: Yes, 4/4. The documented procedures cover recruitment, compliance and service delivery, supported by common brand values, worker checks and annual audits. Together they establish a defined experience standard beyond visual identity alone.
- One central resource location: Yes, 3/3. The twenty-four-hour learning platform is explicitly described as the home of policies, procedures and virtual and written training. CRM and cloud resources supplement this identified central knowledge location.
- Launch without constant founder involvement: Yes, 4/4. Dedicated managers deliver on-site departmental training and local opening help. The Hitchin owner describes head-office support with recruiting and opening, providing practical corroboration beyond a founder-only promise.
Launch: The opportunity explains the management role and provides a brand-specific sequence from first contact through discovery and existing-owner conversations. Current public access to the dedicated franchise website could not be verified, which creates a practical journey risk.
- Clear franchise proposition: Yes, 5/5. Public franchise profiles explain healthcare staffing, the owner’s management role, the fee and practical support. The proposition concerns supplying workers to providers rather than buying a regulated home-care delivery business.
- Targeted applicant attraction: Yes, 4/4. Messaging connects entrepreneurial ambition with care, communication and community contribution. Published owner accounts illustrate transferable experience, helping suitable applicants recognise the role without requiring a clinical background.
- Ownership enquiry journey: Yes, 4/4. A brand-specific process runs from enquiry and brochure through an introductory call, territory map and local meeting. Directory enquiry routes remain available even though the dedicated franchise-site pages could not be retrieved.
- Pre-acceptance discovery: Yes, 4/4. The published sequence includes a head-office discovery day and conversations with existing franchisees before territory deposit and agreement. The Doncaster owner account separately describes a two-way discovery assessment.
- Ownership go-to-market plan: Partially, 1.5/3. Directories, social recruitment and historic exhibitions provide multiple attraction routes. Public evidence does not show a current ownership recruitment plan with campaign budget, suitable-applicant targets and review responsibilities.
Grow: Historic franchise openings and directory exposure prove activity, not current monthly ownership enquiries or conversion. Healthcare worker registrations, staffing enquiries and ownership applications are different pipelines and must be measured separately.
- Monthly ownership enquiries: No public verification, 0/5. No current monthly series of qualified prospective-owner enquiries was located. Worker applications, healthcare staffing requests and general network activity do not substitute for an ownership recruitment pipeline.
- Enquiry sources and best prospects: No public verification, 0/4. No ownership-source report connects attraction channels to applicant suitability or later operator quality. The operational recruitment CRM concerns staffing and is not automatically an owner-recruitment attribution system.
- Ownership conversion: No public verification, 0/4. No current ownership enquiry-to-discovery, approval, agreement or opening conversion figures were published. Existing independent offices establish that recruitment has occurred, without establishing present conversion efficiency.
- Next territories: Partially, 1.5/3. The process includes discussing a preferred territory and providing a map. A prioritised next-territory plan linked to staffing demand, worker supply and central support capacity is not publicly verified.
- Consistent recruitment without founder-driven conversations: Partially, 2/4. Multiple managers and directory contacts provide some organisational depth. Public stories still feature senior leaders prominently, without demonstrating consistent owner recruitment delegated through a defined sales process.
Amplify: National client introductions, sales training, local pages and marketing resources provide useful help on both sides of the staffing marketplace. A current owner-specific marketing cadence and complete enquiry-to-profit reporting are less fully visible.
- Local customer acquisition support: Yes, 5/5. National-client introductions, sales training, a lead database and pre-launch business development help local offices attract care-provider customers. Recruiting suitable workers is also supported as a separate supply-side requirement.
- Every owner represented online: Yes, 4/4. The current location directory identifies twelve local branches, each with a page or route and telephone contact. Wider coverage towns are separately labelled and are not counted as additional owners.
- Continuing local marketing plan: Partially, 2/4. Marketing materials, social resources and business-development support are described beyond the initial package. A documented continuing local campaign calendar, budget and owner-level review rhythm are not fully published.
- Individual owner enquiry and performance tracking: Partially, 1.5/3. CRM, payroll data and annual audits enable oversight of local trading. Public evidence does not show a complete owner-level dashboard linking client enquiries, worker availability, filled shifts, debt and contribution.
- Customers beyond personal networks: Yes, 4/4. Local search pages, job boards, national contracts and direct business-development methods create acquisition routes beyond personal referrals. Neither contract access nor a worker registration guarantees a profitable filled shift.
Five Fibre score: 72/100. Assess 13/20, Build 20/20, Launch 18.5/20, Grow 3.5/20, Amplify 16.5/20.
Assessment band: Growth Ready.
Tezlom has substantial public evidence of the operating foundations needed to support an independently owned healthcare staffing business. Its strongest connection is between documented procedures, specialist central support and practical owner training. The weaker public connection is between attracting suitable prospective owners and measuring whether those enquiries become viable local businesses. This distinction matters because recruitment is both the company’s customer service and a separate franchisor activity. Success in recruiting agency workers cannot automatically satisfy the Grow questions about recruiting franchise owners.
The current first-party website describes twelve offices and provides a matching local directory. Older material refers to thirteen locations, while a franchise directory displays fifteen outlets. These statements belong to different sources and periods, and may also use different definitions. The current branch directory is the clearest public representation of the operating footprint, but it is not an ownership register. Some offices cover several towns, while additional service areas are referred through another branch or head office. The review therefore does not interpret every coverage town as a new franchise, nor infer a precise current owner count from historic publicity.
The public history establishes a family business founded in Southport in 2008 and subsequently developed into an independent-owner network. Earlier owner accounts refer to trading under the previous 24/7 Professional Health identity, which helps explain why franchise history can predate the current branding. The BFA currently identifies Tezlom as an Expanding Member, and its January 2026 conference report describes participation by both newer and longstanding offices. These sources support an operating network. They do not independently prove today’s franchise recruitment availability or override the workbook’s separate recruitment-status field, which is outside this authorised update.
There is an access issue worth resolving before increasing attraction spending. The dedicated franchising homepage and financial page could not be reliably retrieved during this review, while the supplied franchise path on the consumer domain was also unavailable through the research tool. That is an access limitation, not a conclusive finding that the brand has ceased recruiting. Directory enquiry forms and published contact routes still exist. A current applicant should nevertheless encounter a clear brand-owned route explaining the offer, current territories and the next step. Sending interested prospects into outdated or inaccessible pages risks losing suitable people before a conversation begins.
Assess recognises the trading history and examples of owners building real businesses. It stops short of full financial verification because rapid turnover and six-figure sales language do not reveal the income retained after paying workers and overheads. Healthcare staffing can generate considerable gross billings while requiring careful payroll funding and debtor control. The franchise fee commonly appears as £28,000 plus VAT, but public full-investment figures differ. The fee is not the same as the total capital required to fund premises, systems, marketing and early trading. A current territory-specific cash-flow plan is more useful than treating any directory minimum as the complete funding requirement.
The opportunity’s differentiation is operational rather than dependent on an exclusive market claim. Local owners can draw on healthcare specialism, systems, compliance support and access to larger customer relationships. The promise of a people-focused business is also supported by owner accounts from different professional backgrounds. Those accounts help clarify fit, but they are selected testimonials, often recorded several years ago. They do not form a representative earnings sample. The review also avoids adopting promotional descriptions of the business as recession-proof. Ongoing demand for care does not remove local competition, funding pressure, worker shortages or customer credit risk.
Build earns the strongest score because its evidence is unusually explicit. The learning system is described as the home of policies, procedures and operational training, rather than simply a collection of optional courses. The staged programme connects pre-opening preparation, head-office teaching and help inside the new office. Departmental support includes compliance, recruitment, business development and payroll. Existing-owner testimony provides practical corroboration that the wider team assists with opening and subsequent staffing challenges. This creates a credible mechanism for replication without requiring every operational answer to come personally from the founders.
There are still details to validate when using that infrastructure. Public descriptions refer both to fifteen days of training and to an initial three-day workshop followed by further support over ten weeks. These may be compatible measures of taught time and elapsed support, but applicants should receive one current schedule. The important operating question is whether the owner can demonstrate readiness in each function before taking responsibility for live work. Training completion, compliant worker files, customer terms, payroll setup and escalation arrangements should connect to a defined opening decision, with named support responsibilities and evidence that the required steps were completed.
Launch is also comparatively strong. The brand-specific published sequence includes an introductory conversation, territory discussion, local meeting, head-office discovery and contact with existing owners before the deposit and agreement. A Doncaster owner account corroborates the role of discovery as a two-way assessment. That supports full credit for a structured pre-acceptance journey, although current delivery should be checked where the dedicated website is not available. The recruitment message should continue to explain that applicants are building and managing a staffing business, with both provider sales and worker recruitment, rather than simply receiving centrally supplied income.
Grow has the largest public evidence gaps. Neither a broad office network nor award recognition reveals monthly qualified ownership demand, the strongest sources or the proportion of prospects who reach agreement and launch. The useful improvement is a separate ownership pipeline that records source, desired territory, available funding, commercial suitability, discovery attendance, decision, withdrawal reason and actual opening. It should distinguish new-territory interest from resales or informal contacts. This would help determine whether the underlying constraint is attraction, candidate quality, territory economics, decision confidence or capacity to onboard another owner well.
Amplify needs to be understood as a connected marketplace. A care-provider enquiry only becomes valuable when an office can supply a suitably checked worker at the required time and retain a viable margin. Equally, worker registrations are not commercial growth if those people cannot be matched to appropriate paid shifts. The published sales support, national-client access, job boards, local pages and systems offer practical acquisition routes. The remaining measurement gap is whether each owner has a regular view connecting client demand, worker supply, shifts filled, repeat usage, payment timing and contribution after employment and operating costs.
The existing infrastructure should be used to answer those questions before adding more channels or territories. Local branches may have different constraints: one may need more provider relationships, another more available nurses, and another faster collection of existing invoices. A universal enquiry target would conceal those differences. The assessment is based on public information as at 5 November 2026. Unpublished operating or recruitment data could change individual answers, and no public-verification score should be read as a finding that an internal capability is absent.
- Grow: Separate prospective-owner recruitment from worker and client recruitment, measure its monthly sources and conversion, and rank territory releases against commercial and support capacity.
- Assess: Validate current owner earnings and payroll cash flow, reconcile total entry funding, and test continuity without daily founder involvement.
- Amplify: Connect each office’s client enquiries, worker availability, filled shifts, debtor position and contribution to a continuing local growth plan.
- Launch: Restore or verify a clear current brand-owned franchise route and publish consistent funding, discovery and territory information alongside the existing selection sequence.
- Build: Maintain the existing documented learning system, specialist support and launch process, with one current training schedule and evidence of operational readiness.
Benchmark
How this network compares.
Sources
Research sources.
16 public sources used for this profile
- https://tezlom.com/
- https://tezlom.com/locations/
- https://tezlom.com/about-us/
- https://tezlom.com/compliance/
- https://www.thebfa.org/franchisors/tezlom-healthcare-recruitment/
- https://www.thebfa.org/news/tezlom-2026-conference-unites-network-in-a-high-energy-connection-day/
- https://www.thebfa.org/case-studies/tezlom-healthcare-recruitment-agency/
- https://www.ewif.org/project/tezlom/
- https://www.ewif.org/celebrating-mum-and-daughter-tezlom-doncaster-franchise/
- https://www.findmyfranchise.co.uk/listing/tezlom/
- https://www.businessfranchise.com/franchise/tezlom-healthcare-recruitment-agency
- https://www.franchiseinfo.co.uk/franchise/tezlom/
- https://elitefranchisemagazine.co.uk/opportunities/tezlom
- https://www.franchisehunt.co.uk/franchise/tezlom-franchise
- https://www.linkedin.com/posts/ryan-armitage-tezlom_healthcare-recruitment-franchise-we-activity-7213798594368151553-OwuT
- https://find-and-update.company-information.service.gov.uk/company/05009355
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