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The UK Franchise Growth Index

What's On In

Business Consultancy, Services and Support · Marketing · Digital Marketing Agency

What's On In is a website based franchise built around local information and advertising. Its sites are designed to help residents and visitors discover activities, businesses and services in a particular town, city or destination. The commercial proposition is to operate a local online advertising business using the shared website format.

Read more about What's On In

Overall Five Fibre score
55/100
Assessment
Independent
Last reviewed
Data confidence
Medium

The Five Fibre score measures this network against Twine Growth's Five Fibre Framework™ using the information available at the assessment date. It is not an endorsement, a financial recommendation or a recommendation to purchase a franchise.

About the network

More about What's On In.

A franchisee obtains rights relating to a defined location or postcode area and develops relationships with advertisers serving that market. The website provides advertising positions, business pages and other features intended to connect users with local organisations. The owner's work therefore involves selling and maintaining advertising relationships, rather than simply waiting for income from ownership of a domain name.

The published model can be run from home, with a supplied website and access to support resources. Franchise recruitment material describes an online members' area with training modules, practical advice and email support. Marketing and business resources are intended to help the operator understand the platform and develop the local advertiser base.

An optional sales arrangement is also promoted in which a freelance or self employed salesperson works within the area and shares sales revenue with the franchise owner. This is a method of organising local sales activity, not a guaranteed passive income. The business separately markets a master format involving several websites, which carries a different scope from a single local site.

Additional promotional material describes possible affiliate and job related revenue alongside local advertising. Those opportunities depend on the relevant programme and actual customer activity. The company publishes illustrative sales and income examples, but they should not be treated as verified earnings for every area. Its factual proposition is a local publishing and advertising enterprise supported by a common platform, training and brand resources.

At a glance

What's On In at a glance.

Industry
Business Consultancy, Services and Support
Franchise category
Marketing
Sub industry
Digital Marketing Agency
BFA member
No
UK origin
Yes
Recruitment status
Inactive

Investment

Franchise investment.

Investment from
£698
Home based
Yes

View franchise opportunity

Investment figures change. Confirm current requirements directly with the franchise network before making any decision.

Five Fibre assessment

How the foundations score.

Every franchise network is assessed across the five connected areas Twine Growth believes support sustainable franchise growth.

How the Five Fibre score is calculated

01 Assess Developing11.5/20

Assess: Live local websites and owner accounts establish trading activity. Public profit illustrations, broad applicant messaging and conflicting support experiences leave important commercial questions unanswered.

  • Profitable core business: Partially, 2.5/5. Live local portals and historical sector coverage establish sustained activity. No representative actual core or franchise-unit net profitability was verified, and industry market-size claims do not establish it.
  • Operates for 30 days without daily founder input: Partially, 2.5/5. A named development manager, trainer and support team provide capability beyond a single principal. A verified thirty-day period without daily founder input or a complete delegated management structure was not established.
  • Ideal franchise owner defined: Partially, 1.5/3. Messaging targets flexible home-based operators and people willing to sell local advertising. It also stresses broad accessibility and no experience, without a sufficiently specific public suitability profile.
  • Realistic owner money: Partially, 2/4. Some owners report additional income and a named trainer describes her own portal as profitable. Public calculator examples and advertiser targets are not representative verified owner earnings after fees, sales costs and time.
  • Different opportunity: Yes, 3/3. Exclusive local website territories, a self-service advertising offer and different postcode packages create a clear and distinct ownership model.
02 Build Strong15.5/20

Build: A genuine members area, detailed modules and named training support provide practical infrastructure. A complete operating manual and documented brand standards were not publicly established.

  • Documented operating playbook: Partially, 2.5/5. Indexed training includes practical advertiser-sales guidance and the support area describes broad modules. A complete current documented operating playbook covering all responsibilities was not publicly inspected.
  • Structured onboarding: Yes, 4/4. The official support page identifies an organised modular programme, regular actionable training emails and an allocated development manager. Conflicting module and email counts do not negate the existence of structured onboarding.
  • Documented brand experience: Partially, 2/4. Sampled local portals share an identity and layout. Complete documented current brand, content-quality and advertiser-service standards were not publicly verified.
  • One central resource location: Yes, 3/3. The official franchisee-only members area explicitly centralises advice, training, tools and updates. Its public access explanation supports a resource hub; no private login was attempted.
  • Launch without constant founder involvement: Yes, 4/4. Jacquie McGeoch is publicly identified as development manager and franchisee trainer, offering individual remote training. Modular setup and named support provide launch capability beyond constant founder access.
03 Launch Weak Foundation8/20

Launch: The model and contact routes are visible, but inconsistent fee descriptions and unverified mutual discovery weaken the public ownership journey.

  • Clear franchise proposition: Partially, 2.5/5. The website explains postcode ownership and advertising revenue routes. Current package and monthly-fee details differ from older directory figures and other promotional messages, limiting consistency of the complete proposition.
  • Targeted applicant attraction: Partially, 2/4. Home working, flexibility and low initial outlay are explicit attraction themes. The public messages remain broad rather than demonstrating a narrowly defined suitable-owner acquisition approach.
  • Ownership enquiry journey: Partially, 2/4. Applicants can choose a postcode, review explanatory pages and request contact. The public route gives less detail about financial qualification, decision stages, agreement review and preparation before commitment.
  • Pre-acceptance discovery: No public verification, 0/4. No consistent formal mutual discovery or pre-acceptance assessment process was publicly verified. One reviewer’s account of speaking to owners does not establish a standard network-wide step.
  • Ownership go-to-market plan: Partially, 1.5/3. Recruitment directories, explanatory videos, a development-manager landing page and follow-up messaging demonstrate active promotion. A current costed ownership recruitment plan was not disclosed.
04 Grow Weak Foundation5.5/20

Grow: Named development activity and territory choices support recruitment capability beyond the original principals. Monthly enquiry quality, source performance and conversion remain unverified.

  • Monthly ownership enquiries: No public verification, 0/5. No credible month-by-month series of qualified ownership enquiries was found. Reviews and a network of local domains do not establish monthly applicant demand.
  • Enquiry sources and best prospects: No public verification, 0/4. Public directory forms and a direct enquiry form collect contact and preferred postcode information. Neither verified best-prospect attribution nor source-quality reporting was located.
  • Ownership conversion: No public verification, 0/4. No verified ownership enquiry-to-agreement or enquiry-to-trading conversion was found. Calculations about advertiser sales concern the franchisee’s customer pipeline instead.
  • Next territories: Partially, 1.5/3. The contact form lists postcode choices and the location page invites territory discussion. A current verified available-versus-occupied list and prioritised next-area plan were not established.
  • Consistent recruitment without founder-driven conversations: Yes, 4/4. The named franchise development manager’s own recruitment landing page invites direct enquiries and reactivates previous prospects. This is tangible delegated recruitment activity beyond requiring the original principals to drive each conversation.
05 Amplify Strong14.5/20

Amplify: Local websites, sales templates and support help owners find business advertisers. Uniform local planning and complete owner-level performance tracking are less clearly demonstrated.

  • Local customer acquisition support: Yes, 5/5. The support package provides advertiser-sales templates, call guidance and remote assistance. Indexed training explains ongoing advertiser acquisition and retention methods.
  • Every owner represented online: Partially, 2/4. The model supplies a dedicated local website and live Glasgow and Salisbury examples were inspected. A complete reconciliation of every active owner with a functioning, current, correctly assigned portal was not possible.
  • Continuing local marketing plan: Partially, 2/4. Continuing training emails, sales methods and support extend beyond initial setup. A specific ongoing local marketing plan with responsibilities, timing and budget for each owner was not verified.
  • Individual owner enquiry and performance tracking: Partially, 1.5/3. The platform describes tracking and direct advertiser payments. Complete owner-level attribution from advertiser enquiry through sale, renewal and net contribution was not publicly demonstrated.
  • Customers beyond personal networks: Yes, 4/4. Searchable local portals, advertiser booking pages and outbound business marketing offer routes beyond personal referrals and founders’ own relationships.
55/100 Overall Five Fibre score

Five Fibre score: 55/100. Assess 11.5/20, Build 15.5/20, Launch 8/20, Grow 5.5/20, Amplify 14.5/20.

What’s On In scores 55/100, within the Gaps holding you back band. Public evidence supports a functioning local website franchise model, a central training resource and named development support. The score is constrained most by Grow and Launch, followed by Assess. It is an assessment of evidenced franchise readiness, not a statement that the opportunity cannot work or that every owner has the same experience.

The opportunity centres on exclusive postcode or location-based websites selling advertising and related online income streams. The customer for a franchise owner is principally a business advertiser. Visitors using local information pages are an audience that helps make the advertising valuable, rather than automatically paying customers. That relationship matters: a portfolio of domains and pages does not establish enough relevant visitors, advertiser sales, renewals or owner profit.

The workbook’s franchise URL did not yield accessible research content, so the assessment followed the group’s publicly linked WOIFranchise recruitment website instead. Local Glasgow and Salisbury pages were inspected alongside recruitment directories, historical trade coverage, LinkedIn, named development-manager material and both favourable and unfavourable public reviews. A similarly named Scottish company dissolved in 2016 was also surfaced by search. Without evidence connecting that entity to the current operating network, its dissolution is not treated as proof that this live franchise has ceased trading.

  • Assess priority: replace income potential with representative actual economics. The brand publishes examples connecting a small number of advertisers to monthly receipts, while Jacquie McGeoch describes her own website as profitable. Those are different forms of evidence from actual typical net owner earnings. Assess advertiser acquisition time, conversion, cancellation, renewal, management charges, sales commission, technical costs and the owner’s labour. Preloaded potential advertisers are prospects or listed opportunities, not confirmed paid contracts or cash already earned. Broad online advertising market figures are not proof of local demand.
  • Build priority: connect the training promise to consistent delivery. The franchisee-only members area is explicitly described as containing training, tools, advice and updates. One indexed module gives practical email marketing guidance. Together with an allocated development manager and remote support, this provides more substance than a generic support promise. Public descriptions nevertheless differ between 34 and 35 modules and between several counts of training emails. Verify the current curriculum, induction sequence, escalation route and service expectations rather than adding inconsistent counts together.
  • Launch priority: reconcile costs and explain mutual assessment. The current options page gives master pricing of £399 per website for five to nineteen websites, with a £120 monthly management charge per website against a stated normal £147 charge. Older sector profiles show different single and master entry figures, and a development page promotes a £266 flexi-plan starting payment. These are not interchangeable all-in costs. Candidates need one current explanation of setup payments, ongoing fees, commitments, territory rights, working costs and cancellation or transfer conditions before paying. A public formal discovery and acceptance process was not verified.
  • Grow priority: distinguish recruited suitable owners from general interest. A named development manager runs a recruitment landing page and invites past enquirers to reconsider. This supports delegated activity beyond original-principal conversations. Public evidence does not disclose a reliable monthly series of qualified enquiries, which channels produce financially and commercially suitable candidates, or what proportion reach a signed agreement and a trading website. Postcode choices and claims of rapid expansion are not those measures. Maintain a verified territory record linked to the actual operator and agreed rights.
  • Amplify priority: help each owner win and retain valuable advertisers. Templates, sales guidance, local advertising pages and searchable directory content provide customer acquisition tools. The sampled Glasgow advertising page describes self-service booking and payment. The Salisbury directory includes many empty categories at the time viewed; that observation neither proves the whole portal has no advertisers nor supports claims of a fully occupied local commercial base. Each owner needs an evidence-based plan connecting relevant local audience, suitable business prospects, sales conversations, paid bookings, advertiser outcomes and renewals.

Public owner feedback is mixed. Positive accounts describe useful guidance, flexibility and additional income; negative accounts raise concerns about support and sales expectations. The company disputes some criticism and emphasises consistent owner effort. These are attributed reports, not verified findings of misconduct, fabricated reviews or uniform outcomes. Neither favourable ratings nor individual allegations are used as a substitute for audited economics or a representative owner sample. The assessment credits visible infrastructure while withholding unverified performance claims.

Several public messages describe large potential returns, financial independence or the ability to choose income through a calculator. Such statements do not establish guaranteed earnings. If an owner uses a commission-only salesperson on the described 50-50 arrangement, the split also changes that owner’s retained revenue before other costs. The useful commercial improvement is to connect clear current terms, realistic suitability assessment and consistent support to demonstrable advertiser value. Recruiting more website owners alone would not prove sustainable growth for the network or its local operators.

Benchmark

How this network compares.

Overall, against the whole Index
This network55
UK Index average64
Overall, against Business Consultancy, Services and Support (61 networks)
This network55
Industry average61

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